Social EngineeringFinancial ServicesFinancePhishingStolen CredentialsCustomer Data InvolvedTargetedGovernment IDIdentity (basic)MediumContained

United Services Automobile Association

bd_b8f401d667ac224a · schema v1 · pii pii-v1

Severity

Medium

Discovered

May 6, 2021

Filed

Jun 3, 2021

To disclose

28 days

Affected

2state residents only

Confidence

66%

Full breach record for United Services Automobile Association →7 incidents on file

USAA notified Montana residents that on May 6, 2021, fraudsters used stolen personal information to gain unauthorized access to driver's license numbers via the auto insurance quote process on usaa.com. USAA blocked access, identified impacted individuals, and offered two years of Experian IdentityWorks. Driver's license numbers were the primary data type compromised.

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Incident timeline

discovery → filing · 28 days

May 6, 2021

Discovered

Jun 3, 2021

Filed

vs. sector median

4 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed2 affectedView incident

Name: United Services Automobile Association
norm: united services automobile
Domain: usaa.com

Name: United Services Automobile Association
norm: united services automobile
Domain: usaa.com
Industry: Financial Servicesllm

Discovered: May 6, 2021
Materiality determined: —
Notification sent: May 6, 2021
Affected individuals: 2state-resident count only
Data types: Government IDIdentity (basic)
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid Accounts
Threat actor: ExternalFinancial
Initial access: phishing_link

During the incident: Blocked access to the driver’s license information
Worked to identify the impacted individuals
Enhancing our security measures
Offering a complimentary two-year membership to Experian’s IdentityWorks program
Changes made: Enhancing our security measures to help prevent this type of incident in the future
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 28 days(28 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://dojmt.gov/wp-content/uploads/usaa-notif.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jun 3, 2021
Raw hash: 13228d5790b9c0073c1d2838279289e024cff690800039fd95aaab41ce8d0a33

Reporting entityUnited Services Automobile Association

Victim entityUnited Services Automobile Association

Incidentdiscovered May 6, 2021

Stated responseBlocked access to the driver’s license information

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancedojmt.gov