Social EngineeringRetail & ConsumerHospitalityRetailPhishingStolen CredentialsCustomer Data InvolvedEmployee Data InvolvedTargetedIdentity (basic)Government IDFinancial credentialsMediumContained

ROYAL CARIBBEAN CRUISES LTD

bd_b6812f7c3c5306a2 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Feb 12, 2021

Filed

Jun 23, 2021

To disclose

19 weeks

Affected

62state residents only

Linked

6 filings

Confidence

66%

Full breach record for ROYAL CARIBBEAN CRUISES LTD →2 incidents on file

Royal Caribbean Group notified NH AG of a phishing incident affecting 62 NH residents. Unauthorized access to employee email accounts occurred Feb 6-18, 2021; discovered Feb 12, 2021. Data included names, DOB, passport/license numbers, and partial payment info. Notices sent June 22, 2021. Incident contained; controls enhanced.

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Incident timeline

undetected · 6 days

discovery → filing · 19 weeks / 131 days

Feb 6, 2021

Begins

Feb 12, 2021

Discovered

Jun 23, 2021

Filed

vs. sector median

+11 wks slower

This filing is one of 6 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (5) · sorted by filing gap

Massachusetts State AGbd_0c3564f70d75ee262021-06-23Verified
California State AGbd_10a03950041cff762021-06-23Verified
Montana State AGbd_02a73a19a3fdf0d92021-06-22 · +1dCandidate
Indiana State AGbd_84a3290101b33b9b2021-06-22 · +1dVerified

Show 1 more filing ↓up to 1d gap

Washington State AGbd_93b51c73b5c1e10a2021-06-22 · +1dVerified

Name: ROYAL CARIBBEAN CRUISES LTD
norm: royal caribbean cruises

Name: ROYAL CARIBBEAN CRUISES LTD
norm: royal caribbean cruises
Industry: Retail & ConsumerllmHospitalityllm

Discovered: Feb 12, 2021
Breach occurred: Feb 6, 2021 – Feb 18, 2021
Undetected for: 6 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jun 22, 2021
Affected individuals: 62state-resident count only
Data types: Identity (basic)Government IDFinancial credentials
Data elements: Social Security numberDate of birth
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid AccountsT1114 Email Collection
Threat actor: ExternalFinancial
Regulator citations: Notified New Hampshire Office of the Attorney General
Initial access: phishing_link

During the incident: Secured the email accounts
Began an investigation
Arranged resources to start identifying, informing, and assisting persons whose personal information may have been involved
Taken additional steps to prevent this type of incident in the future
Enhance our controls and train our employees in order to safeguard personal information
Updating email access controls
Changes made: Updating email access controls
Enhance our controls and train our employees in order to safeguard personal information
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 19 weeks(131 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 6 filings · 6 states

View merged incident ↗

Montana State AGJun 22 · first

Indiana State AGJun 22 · first

Washington State AGJun 22 · first

Massachusetts State AG+1d

California State AG+1d

New Hampshire State AG+1d · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/royal-caribbean-group-20210623.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jun 23, 2021
Raw hash: 3575945a95ba27bc69f8feecc1c1a684205d306560b20a8bce3f33607437467e

Linked disclosures

Regulatory filings (5) · sorted by filing gap

Reporting entityROYAL CARIBBEAN CRUISES LTD

Victim entityROYAL CARIBBEAN CRUISES LTD

Incidentdiscovered Feb 12, 2021

Stated responseSecured the email accounts

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov