AccidentalFinancial ServicesProfessional ServicesFinanceMisdeliveryCustomer Data InvolvedIdentity (basic)Government IDFinancialMediumResolved

PenServe Plan Services, Inc.

bd_b4cdb04fc2674b7f · schema v1 · pii pii-v1

Severity

Medium

Discovered

Mar 1, 2017

Filed

Mar 31, 2017

To disclose

4 weeks

Affected

3state residents only

Linked

3 filings

Confidence

65%

Full breach record for PenServe Plan Services, Inc. →

PenServe Plan Services, Inc. inadvertently included a spreadsheet containing plan participants' personal information (names, SSNs, DOBs, compensation) in an email sent to some recipients between Feb 26 and Mar 1, 2017. The error was discovered on Mar 1, 2017. PenServ contacted recipients to delete the email, worked with Security Finance to remove copies from servers, and offered 12 months of free identity protection services.

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Incident timeline

undetected · 3 days

discovery → filing · 4 weeks / 30 days

Feb 26, 2017

Begins

Mar 1, 2017

Discovered

Mar 31, 2017

Filed

vs. sector median

5 wks faster

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

Massachusetts State AGbd_474674902736cbd22017-04-03 · +3dVerified
South Carolina State AGbd_b684a6e1a363b1532017-04-03 · +3dVerified

Name: PenServe Plan Services, Inc.
norm: penserve plan
Domain: penserv.com

Name: PenServe Plan Services, Inc.
norm: penserve plan
Domain: penserv.com
Industry: Financial ServicesllmProfessional Servicesllm

Discovered: Mar 1, 2017
Breach occurred: Feb 26, 2017 – Mar 1, 2017
Undetected for: 3 daysoccurrence → discovery
Materiality determined: —
Notification sent: Mar 31, 2017
Affected individuals: 3state-resident count only
Data types: Identity (basic)Government IDFinancial
Data elements: Social Security numberDate of birth
Attack vector: Misconfiguration
MITRE ATT&CK: T1534 Internal Remote Services

During the incident: Reached out to all recipients of this email and instructed them to permanently delete this email and all of its attachments
Worked with Security Finance to delete all versions of this email and its attachments from its email servers
Offering twelve (12) months of free identity protection services through Experian
Conducting a thorough review of the events surrounding this incident
Implementing additional protocols for sending information electronically
Working with outside subject matter experts in this investigation
Providing training to staff
Changes made: Implementation of additional protocols for sending information electronically
Providing training to staff
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 4 weeks(30 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

Montana State AGMar 31 · first · this page

Massachusetts State AG+3d

South Carolina State AG+3d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://dojmt.gov/wp-content/uploads/PenServ-Plan-Services-Inc..pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Mar 31, 2017
Raw hash: aff27eaf34e916039362507523027504a1a95c60c490b31c095558ef43aa5ee2

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityPenServe Plan Services, Inc.

Victim entityPenServe Plan Services, Inc.

Incidentdiscovered Mar 1, 2017

Stated responseReached out to all recipients of this email and instructed them to permanently delete this email and all of its attachments

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancedojmt.gov