MalwareEnergy & UtilitiesUtilitiesRansomwareSupply Chain (3P Vendor)Data ExfiltratedCustomer Data InvolvedFinancial accountCredentialsMediumContained

DIRECT ENERGY, LP

bd_b05c585327449b3c · schema v1 · pii pii-v1

Severity

Medium

Discovered

—

Filed

Jul 2, 2021

To disclose

—

Affected

1,191state residents only

Linked

2 filings

Confidence

65%

Full breach record for DIRECT ENERGY, LP →2 incidents on file

Direct Energy LP reported a supplemental data breach affecting New Hampshire residents. The incident originated from a ransomware attack on third-party vendor Kitewheel, LLC on November 3, 2020, resulting in the exfiltration of customer data. Affected data includes credit card information (23 residents), bank account information (5 residents), and usernames/passwords (1,163 residents). Direct Energy suspended services with the vendor, reset passwords, notified card networks, and offered credit monitoring.

J jump to incidentP pin to compareR raw source

Incident timeline

Nov 3, 2020

Begins

Jul 2, 2021

Filed

This filing is one of 2 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (1) · sorted by filing gap

California State AGbd_c3f1bce0188340fd2021-07-12 · +10dCandidate

Name: Direct Energy LP
norm: direct energy

Name: DIRECT ENERGY, LP
norm: direct energy
Industry: Energy & Utilitiesllm

Discovered: —
Breach occurred: Nov 3, 2020
Materiality determined: —
Notification sent: Dec 2, 2020
Affected individuals: 1,191state-resident count only
Data types: Financial accountCredentials
Attack vector: Ransomware
MITRE ATT&CK: T1486 Data Encrypted for ImpactT1041 Exfiltration Over C2 Channel
Threat actor: ExternalFinancial
Regulator citations: Notified the FBI
Third party: via Kitewheel, LLC
Initial access: supply_chain

During the incident: Kitewheel contained the incident and immediately commenced an investigation
Kitewheel retained a forensic expert
Kitewheel notified the FBI of the incident
Direct Energy is conducting its own investigation into the scope and extent of the compromised data
Direct Energy instituted a mandatory password reset across all impacted customers
Direct Energy temporarily suspended all commercial activity with Kitewheel
Direct Energy notified Visa, Mastercard, American Express and Discover and certain payment processor entities
Direct Energy is offering each impacted customer a complimentary two-year membership in Experian’s IdentityWorks
Changes made: Successfully locking out the unauthorized users from their system
Undertaking a full forensic investigation of the incident
Suspended all activity with this vendor
Source: Quoted from the filing itself, not independently verified.

Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 2 filings · 2 states

View merged incident ↗

New Hampshire State AGJul 2 · first · this page

California State AG+10d

Pattern: first filing Jul 2 (NH), last Jul 12 (CA) — a 10-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/direct-energy-lp-20210702.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jul 2, 2021
Raw hash: 4e886cfa7d33954d9dcf4d76bbd371f8a4b759fd9742190f9e7e24b746dd9801

Linked disclosures

Regulatory filings (1) · sorted by filing gap

Reporting entityDirect Energy LP

Victim entityDIRECT ENERGY, LP

IncidentRansomware

Stated responseKitewheel contained the incident and immediately commenced an investigation

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov