MalwareTechnologyInformationInfostealerData ExfiltratedEmployee Data InvolvedIdentity (basic)Government IDFinancial accountMediumContained

JETBLUE AIRWAYS CORPORATION

bd_afbe8e2aeea81b3f · schema v1 · pii pii-v1

Severity

Medium

Discovered

Apr 1, 2011

Filed

Jun 27, 2011

To disclose

12 weeks

Affected

178state residents only

Linked

2 filings

Confidence

67%

Full breach record for JETBLUE AIRWAYS CORPORATION →2 incidents on file

JetBlue Airways notified the NH AG that malicious software installed on its systems may have compromised personal information (names, SSNs, retirement balances) of 178 NH-resident employees. Discovered April 1, 2011. No evidence of actual misuse found. JetBlue engaged forensic investigators, removed malware, and provided 12 months of identity protection services.

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Incident timeline

discovery → filing · 12 weeks / 87 days

Apr 1, 2011

Discovered

Jun 27, 2011

Filed

vs. sector median

6 wks faster

This filing is one of 2 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (1) · sorted by filing gap

Massachusetts State AGbd_303f24ae347ebfa02011-06-27Verified

Name: JETBLUE AIRWAYS CORPORATION
norm: jetblue airways
Domain: jetblue.com

Name: JETBLUE AIRWAYS CORPORATION
norm: jetblue airways
Domain: jetblue.com
Industry: Technologyllm

Discovered: Apr 1, 2011
Materiality determined: —
Notification sent: Jun 27, 2011
Affected individuals: 178state-resident count only
Data types: Identity (basic)Government IDFinancial account
Data elements: Social Security numberDate of birth
Attack vector: Unknown
MITRE ATT&CK: T1486 Data Encrypted for ImpactT1119 Automated Collection
Threat actor: External
Regulator citations: Notified New Hampshire Attorney General Consumer Protection Bureau

During the incident: Launched an internal investigation
Removed the malicious software
Hired an outside computer forensics team
Notifying all the state residents we believe may have been affected by the incident by written letter
Partnered with Debix, The Identity Protection Network, to help protect the potentially affected individuals from identity theft
Purchased for those individuals twelve months of Debix Identity Protection Services
Working with law enforcement to identify the source of the malicious software
Changes made: Introducing new security measures to prevent a situation like this from occurring again
Taking additional steps to improve and strengthen the security of our systems
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 12 weeks(87 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 2 filings · 2 states

View merged incident ↗

Massachusetts State AGJun 27 · first

New Hampshire State AGJun 27 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/jetblue-20110627.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jun 27, 2011
Raw hash: a38c1c5a219acb80b056ec8bd4fb32f744e7307efcc4c73d545d52e2a8e94131

Linked disclosures

Regulatory filings (1) · sorted by filing gap

Reporting entityJETBLUE AIRWAYS CORPORATION

Victim entityJETBLUE AIRWAYS CORPORATION

Incidentdiscovered Apr 1, 2011

Stated responseLaunched an internal investigation

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov