HackingRetail & ConsumerRetailStolen CredentialsPhishingCustomer Data InvolvedTargetedIdentity (basic)Financial accountLowContained

NORDSTROM, INC.

bd_af98f920d3272f00 · schema v1 · pii pii-v1

Severity

Low

Discovered

Jun 1, 2011

Filed

Sep 1, 2011

To disclose

13 weeks

Affected

74state residents only

Confidence

67%

Full breach record for NORDSTROM, INC. →7 incidents on file

Nordstrom, Inc. notified the NH Attorney General of unauthorized access to customer accounts on Nordstrom.com. The incident involved fraudsters using stolen credentials (likely from other breaches) to access accounts, view personal info, and commit fraud. 74 NH customers were potentially impacted. Nordstrom engaged forensic investigators, notified law enforcement, required password resets, and offered credit monitoring.

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Incident timeline

discovery → filing · 13 weeks / 92 days

Jun 1, 2011

Discovered

Sep 1, 2011

Filed

vs. sector median

+6 wks slower

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed74 affectedView incident

Name: NORDSTROM, INC.
norm: nordstrom

Name: NORDSTROM, INC.
norm: nordstrom
Industry: Retail & Consumerllm

Discovered: Jun 1, 2011
Materiality determined: —
Notification sent: Sep 1, 2011
Affected individuals: 74state-resident count only
Data types: Identity (basic)Financial account
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1114 Email Collection
Threat actor: ExternalFinancial
Regulator citations: Notified NH Department of Justice Office of the Attorney GeneralNotified every state Attorney General
Initial access: valid_credentials

During the incident: Engaged Stroz Friedberg to conduct in-depth analyses
Posted a fraud alert on Nordstrom.com
Sent notification letters to potentially impacted customers
Required customers to change passwords
Reprogrammed systems to not generate email notifications for password resets
Provided one year of complimentary credit monitoring
Blocked certain foreign IP addresses
Shared investigation details with law enforcement agencies
Changes made: Working with Stroz Friedberg to determine additional controls to detect unauthorized account access
Working to determine additional ways to evaluate access attempts and to authenticate shoppers
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 13 weeks(92 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/nordstrom-20110901.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Sep 1, 2011
Raw hash: ed342600646c411aed8f2d17dcf2840086b5f5401371d71a1cb51a09efbcf737

Reporting entityNORDSTROM, INC.

Victim entityNORDSTROM, INC.

Incidentdiscovered Jun 1, 2011

Stated responseEngaged Stroz Friedberg to conduct in-depth analyses

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov