HackingFinancial ServicesFinanceData ExfiltratedCustomer Data InvolvedIdentity (basic)Government IDFinancial accountPIIHighActive

Jackson Hewitt Tax Service Inc.

bd_ac46ad69d6f83a8e · schema v1 · pii pii-v1

Severity

High

Discovered

Feb 1, 2017

Filed

Apr 28, 2017

To disclose

12 weeks

Affected

5,659state residents only

Confidence

66%

Jackson Hewitt Tax Service Inc. notified Hawaii OCP that unauthorized third parties may have accessed personal information of 5,659 Hawaii residents. Activity occurred May-Dec 2016; detected Feb 2017. Data included names, SSNs, driver's licenses, bank accounts. IRS and forensic team engaged. Notices sent April 29, 2017 with credit monitoring offer.

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Hawaii clock✓ HI CRA notice due12 weeks discovery → filing

⚠ unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Incident timeline

undetected · 276 days

discovery → filing · 12 weeks / 86 days

May 1, 2016

Begins

Feb 1, 2017

Discovered

Apr 28, 2017

Filed

vs. sector median

+3 wks slower

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed5,659 affectedView incident

Name: Jackson Hewitt Tax Service Inc.
norm: jackson hewitt tax service

Name: Jackson Hewitt Tax Service Inc.
norm: jackson hewitt tax service
Domain: jacksonhewittctx.com
Industry: Financial Servicesllm

Discovered: Feb 1, 2017
Breach occurred: May 1, 2016 – Dec 31, 2016
Undetected for: 276 daysoccurrence → discovery
Materiality determined: —
Notification sent: Apr 29, 2017
Affected individuals: 5,659state-resident count only
Data types: Identity (basic)Government IDFinancial accountPII
Data elements: Social Security number
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated Collection
Threat actor: ExternalFinancial
Regulator citations: Enlisted the help of the IRSWorking with government authorities

During the incident: Enlisted the help of the IRS
Working with a nationally-recognized cyberforensics team
Sent written notices
Offered free credit monitoring and protection services
Set up a hotline for potentially affected customers
Changes made: Proactively implement additional security procedures
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 12 weeks(86 days from discovery to filing)
Compliance flags: HI CRA notice due
Discovery-date grounding: unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://web.archive.org/web/20211024101019id_/https://cca.hawaii.gov/ocp/files/2016/05/Jackson-Hewitt-Tax-Services-Inc-OCP-2017-0304.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Apr 28, 2017
Raw hash: 435b24eba62a0b5c5a1119c79b9ed5691a68883cec8a3bddd9fda79c388416bd

Reporting entityJackson Hewitt Tax Service Inc.

Victim entityJackson Hewitt Tax Service Inc.

Incidentdiscovered Feb 1, 2017

Stated responseEnlisted the help of the IRS

ComplianceHI CRA notice due

Extraction provenanceno artifact recorded

Source provenanceweb.archive.org