HackingFinancial ServicesFinanceStolen CredentialsBECCustomer Data InvolvedEmployee Data InvolvedIdentity (basic)Government IDFinancial accountMediumContained

CITIZENS FINANCIAL GROUP, INC.

bd_aa2727eec0b00975 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Oct 18, 2019

Filed

Nov 7, 2019

To disclose

20 days

Affected

2state residents only

Linked

4 filings

Confidence

67%

Full breach record for CITIZENS FINANCIAL GROUP, INC. →49 incidents on file

Citizens Financial Group notified NH DOJ of a breach involving a vendor employee's unauthorized access to customer deposit accounts, resulting in fraudulent transfers. Discovered Oct 18, 2019. Two NH residents affected. Customers reimbursed; credit monitoring offered.

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Incident timeline

discovery → filing · 20 days

Oct 18, 2019

Discovered

Nov 7, 2019

Filed

vs. sector median

6 wks faster

This filing is one of 4 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (3) · sorted by filing gap

Massachusetts State AGbd_72d0f865fc9a80eb2019-11-07Verified
Massachusetts State AGbd_a3022805762cc1a12019-12-09 · +32dCandidate
New Hampshire State AGbd_54ab7ac601ff327f2019-10-02 · +36dCandidate

Name: CITIZENS FINANCIAL GROUP, INC.
norm: citizens financial
Domain: citizensbank.com

Name: CITIZENS FINANCIAL GROUP, INC.
norm: citizens financial
Domain: citizensbank.com
Industry: Financial Servicesllm

Discovered: Oct 18, 2019
Materiality determined: —
Notification sent: Nov 8, 2019
Affected individuals: 2state-resident count only
Data types: Identity (basic)Government IDFinancial account
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated Collection
Threat actor: PartnerFinancial
Regulator citations: Notified four federal banking regulators in accordance with Interagency Guidance on Response Programs for Unauthorized Access to Customer Information and Customer Notice
Initial access: trusted_relationship

During the incident: Reimbursed all customers for fraudulent electronic transfers
Offered complimentary credit monitoring
Notified federal banking regulators
Mailed customer notification letters
Changes made: Partnered with TransUnion Interactive to provide credit monitoring service (myTrueIdentity) for two years
Provided identity restoration program assistance for one year
Provided up to $1,000,000 in identity theft insurance
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 20 days(20 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 4 filings · 2 states

View merged incident ↗

New Hampshire State AGOct 2 · first

Massachusetts State AG+36d

New Hampshire State AG+36d · this page

Massachusetts State AG+68d

Pattern: first filing Oct 2 (NH), last Dec 9 (MA) — a 68-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/citizens-financial-group-20191107.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Nov 7, 2019
Raw hash: 8f7f7e349df18dcbf30a1ba3a02cb1cb397367874767a2fe63556dcfe7317d38

Linked disclosures

Regulatory filings (3) · sorted by filing gap

Reporting entityCITIZENS FINANCIAL GROUP, INC.

Victim entityCITIZENS FINANCIAL GROUP, INC.

Incidentdiscovered Oct 18, 2019

Stated responseReimbursed all customers for fraudulent electronic transfers

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov