AccidentalRetail & ConsumerRetailProgramming ErrorCustomer Data InvolvedIdentity (basic)Health (basic)Financial credentialsLowResolved

1-800 Contacts, Inc.

bd_aa0983783afebd49 · schema v1 · pii pii-v1

Severity

Low

Discovered

Oct 10, 2018

Filed

Nov 16, 2018

To disclose

5 weeks

Affected

1state residents only

Linked

2 filings

Confidence

66%

Full breach record for 1-800 Contacts, Inc. →

1800contacts disclosed a security incident on October 10, 2018, caused by a programming error on its website. The error allowed customers to inadvertently view limited parts of other customers' accounts, including names, addresses, contact lens prescriptions, and the last four digits of credit cards. Affected accounts were disabled and incorrect orders cancelled. No usernames, passwords, or full financial information were compromised.

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Incident timeline

discovery → filing · 5 weeks / 37 days

Oct 10, 2018

Discovered

Nov 16, 2018

Filed

vs. sector median

4 wks faster

This filing is one of 2 filings about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (1) · sorted by filing gap

Massachusetts State AGbd_87a15f1d50e98d4e2018-11-16Verified

Name: 1-800 Contacts, Inc.
norm: 1 800 contacts

Name: 1-800 Contacts, Inc.
norm: 1 800 contacts
Industry: Retail & Consumerllm

Discovered: Oct 10, 2018
Materiality determined: —
Notification sent: —
Affected individuals: 1state-resident count only
Data types: Identity (basic)Health (basic)Financial credentials
Attack vector: Misconfiguration
MITRE ATT&CK: T1190 Exploit Public-Facing Application

During the incident: Disabled all affected customer accounts
Cancelled incorrect orders placed through those accounts
Conducted a thorough investigation to remediate and prevent this type of programming error
Provided information about Identity Theft Protection
Changes made: Fixed a programming error on our website
Continuously evaluating our processes to improve the security and safe handling of your information
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 5 weeks(37 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 2 filings · 2 states

View merged incident ↗

Massachusetts State AGNov 16 · first

Montana State AGNov 16 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://dojmt.gov/wp-content/uploads/1-800-Contacts-1.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Nov 16, 2018
Raw hash: 1dd48faaff3050dd6ebc5fdd0f51814d69e94761c2a93a95e08c848fac053421

Linked disclosures

Regulatory filings (1) · sorted by filing gap

Reporting entity1-800 Contacts, Inc.

Victim entity1-800 Contacts, Inc.

Incidentdiscovered Oct 10, 2018

Stated responseDisabled all affected customer accounts

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancedojmt.gov