AccidentalFinancial ServicesFinanceMisdeliveryCustomer Data InvolvedIdentity (basic)Government IDFinancial accountHealth (basic)PIIHighResolved

United Services Automobile Association

bd_a227f426041392e5 · schema v1 · pii pii-v1

Severity

High

Discovered

Jul 31, 2024

Filed

Aug 28, 2024

To disclose

28 days

Affected · nationwide

32,276156 in this filing

Linked

2 filings

Confidence

66%

Full breach record for United Services Automobile Association →7 incidents on file

USAA disclosed a data incident where a system error during a routine update to its document delivery system caused personal information to be inadvertently posted to the wrong member's online account. The breach occurred between April 13 and April 30, 2024, and was discovered on July 31, 2024. Approximately 32,276 individuals were affected, including 156 Maine residents. Data exposed included names, addresses, SSNs, driver's license numbers, and health information. USAA notified affected individuals on August 27, 2024, and offered two years of credit monitoring.

J jump to incidentP pin to compareR raw source

Maine clockDiscovered Jul 31, 2024 → Filed with AG Aug 28, 202428d ✓ ME AG ≤30d28 days discovery → filing

⚠ AG web formThe discovery date came from the AG web-form field, which is systematically later than the detection date stated in the letter. Treat the clock as indicative.

Incident timeline

undetected · 109 days

discovery → filing · 28 days

Apr 13, 2024

Begins

Jul 31, 2024

Discovered

Aug 28, 2024

Filed

vs. sector median

4 wks faster

This filing is one of 2 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (1) · sorted by filing gap

California State AGbd_acfdf7cce72c481b2024-08-29 · +1dCandidate

Name: United Services Automobile Association
norm: united services automobile
Industry: Financial Services

Name: United Services Automobile Association
norm: united services automobile
Industry: Financial Services
Industry: Financial Servicesllm

Discovered: Jul 31, 2024
Breach occurred: Apr 13, 2024 – Apr 30, 2024
Undetected for: 109 daysoccurrence → discovery
Materiality determined: —
Notification sent: Aug 27, 2024
Affected individuals: 32,276state + nationwide
Data types: Identity (basic)Government IDFinancial accountHealth (basic)PII
Data elements: Social Security numberDate of birth
Attack vector: Misconfiguration
MITRE ATT&CK: T1119 Automated Collection

During the incident: Took corrective steps to remove the inadvertently posted documents
Commenced an investigation of the incident
Ensured that any inadvertently delivered documents were subsequently delivered to the correct member
Offered a complimentary two-year membership of Experian’s IdentityWorks program
Changes made: Reviewed and enhanced IT change management processes
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 28 days(28 days from discovery to filing)
Compliance flags: ME AG ≤30d · 28d
Discovery-date grounding: AG web formThe discovery date came from the AG web-form field, which is systematically later than the detection date stated in the letter. Treat the clock as indicative.
Clock breakdown: Statute Window Elapsed Threshold Status
Maine
Discovered: Jul 31, 2024
→ Filed with AG: Aug 28, 2024
28d 30 days ME AG ≤30d

Statute	Window	Elapsed	Threshold	Status
Maine	Discovered: Jul 31, 2024 → Filed with AG: Aug 28, 2024	28d	30 days	ME AG ≤30d

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 2 filings · 2 states

View merged incident ↗

Maine State AGAug 28 · first · this page

California State AG+1d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://www.maine.gov/agviewer/content/ag/985235c7-cb95-4be2-8792-a1252b4f8318/225913a2-7f23-4a54-9ce8-40dbfce9f0be.html
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Aug 28, 2024
Raw hash: 33ea8ab155c26837abe866df754e817e692331f27278c7f203da3bc74ea1e804

Linked disclosures

Regulatory filings (1) · sorted by filing gap

Reporting entityUnited Services Automobile Association

Victim entityUnited Services Automobile Association

Incidentdiscovered Jul 31, 2024

Stated responseTook corrective steps to remove the inadvertently posted documents

ComplianceME AG ≤30d

Extraction provenanceno artifact recorded

Source provenancewww.maine.gov