Social EngineeringEnergy & UtilitiesUtilitiesPhishingStolen CredentialsCustomer Data InvolvedTargetedIdentity (basic)Government IDMediumContained

Entrust Energy

bd_a08cb83fb87ba6c0 · schema v1 · pii pii-v1

Severity

Medium

Discovered

May 27, 2018

Filed

Nov 13, 2018

To disclose

24 weeks

Affected

2state residents only

Linked

2 filings

Confidence

66%

Full breach record for Entrust Energy →2 incidents on file

Entrust Energy notified NH AG of unauthorized access to an employee email account between May 26-27, 2018. Incident discovered May 27, 2018. Two NH residents' names and SSNs were exposed. Entrust secured the account, engaged forensic investigators, and mailed notices on Nov 12, 2018, offering 12 months of credit monitoring.

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Incident timeline

undetected · 1 days

discovery → filing · 24 weeks / 170 days

May 26, 2018

Begins

May 27, 2018

Discovered

Nov 13, 2018

Filed

This filing is one of 2 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (1) · sorted by filing gap

Massachusetts State AGbd_304a51dc2c466d392018-11-12 · +1dVerified

Name: Entrust Energy
norm: entrust energy

Name: Entrust Energy
norm: entrust energy
Industry: Energy & Utilitiesllm

Discovered: May 27, 2018
Breach occurred: May 26, 2018 – May 27, 2018
Undetected for: 1 dayoccurrence → discovery
Materiality determined: —
Notification sent: Nov 12, 2018
Affected individuals: 2state-resident count only
Data types: Identity (basic)Government ID
Data elements: Social Security number
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid Accounts
Threat actor: ExternalFinancial
Regulator citations: Notified New Hampshire Office of the Attorney General
Initial access: phishing_link

During the incident: Secured the account
Began an investigation
Engaged a leading computer forensic firm to assist
Conducted a thorough review of the affected email account
Mail notification letters to the New Hampshire residents
Offering all eligible individuals complimentary credit monitoring and identity protection services for 12 months
Established a dedicated call center to answer questions
Changes made: Implementing enhanced security measures, including multifactor authentication for email
Increased monitoring and alerts for suspicious email access
Providing additional employee education about phishing emails
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 24 weeks(170 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 2 filings · 2 states

View merged incident ↗

Massachusetts State AGNov 12 · first

New Hampshire State AG+1d · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/entrust-20181113.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Nov 13, 2018
Raw hash: dee28de065a138f90a66341f39f24cc9edec135e89427279c01bd7b85c72fae8

Linked disclosures

Regulatory filings (1) · sorted by filing gap

Reporting entityEntrust Energy

Victim entityEntrust Energy

Incidentdiscovered May 27, 2018

Stated responseSecured the account

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov