HackingFinancial ServicesFinanceStolen CredentialsCustomer Data InvolvedDelayed DiscoveryIdentity (basic)Government IDMediumContained

Citadel Servicing Corporation

bd_9985eb9443c3b9c2 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Feb 18, 2022

Filed

Mar 22, 2022

To disclose

5 weeks

Affected

Not disclosed

Linked

3 filings

Confidence

65%

Full breach record for Citadel Servicing Corporation →

Citadel Servicing Corporation (dba Acra Lending) reported unauthorized access to two email accounts between March 31, 2021, and August 24, 2021. The company discovered the incident on February 18, 2022, after forensic investigation. Affected data included full names and Social Security numbers. The company contained the accounts, engaged external cybersecurity professionals, and offered one year of credit monitoring.

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Incident timeline

undetected · 324 days

discovery → filing · 5 weeks / 32 days

Mar 31, 2021

Begins

Feb 18, 2022

Discovered

Mar 22, 2022

Filed

vs. sector median

5 wks faster

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

Massachusetts State AGbd_c465d2d5c3b90f9a2022-03-22Verified
Indiana State AGbd_b02d7ed0a479d0042022-03-18 · +4dVerified

Name: Citadel Servicing Corporation
norm: citadel servicing

Name: Citadel Servicing Corporation
norm: citadel servicing
Industry: Financial Servicesllm

Discovered: Feb 18, 2022
Breach occurred: Mar 31, 2021 – Aug 24, 2021
Undetected for: 324 daysoccurrence → discovery
Materiality determined: —
Notification sent: —
Affected individuals: Not disclosed
Data types: Identity (basic)Government ID
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: External

During the incident: Immediately commenced a prompt and thorough investigation and contained the accounts
Working very closely with external cybersecurity professionals experienced in handling these types of incidents
Conducted extensive forensic investigation and manual document review
Arranged for enrollment in an online credit monitoring service (myTrueIdentity) for one year provided by TransUnion Interactive
Changes made: Continually evaluate and modify practices to enhance the security and privacy of personal information
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 5 weeks(32 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

Indiana State AGMar 18 · first

Massachusetts State AG+4d

California State AG+4d · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://oag.ca.gov/ecrime/databreach/reports/sb24-551893
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Mar 22, 2022
Raw hash: c83543de753d20db0856aa3600688dfd1587578e51839eae74269e446ec2148d

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityCitadel Servicing Corporation

Victim entityCitadel Servicing Corporation

Incidentdiscovered Feb 18, 2022

Stated responseImmediately commenced a prompt and thorough investigation and contained the accounts

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenanceoag.ca.gov