PhysicalProfessional ServicesProfessional ServicesTheftCustomer Data InvolvedGovernment IDIdentity (basic)MediumResolved

EXPRESS SERVICES, INC.

bd_962c1b7118fdcefd · schema v1 · pii pii-v1

Severity

Medium

Discovered

Oct 15, 2020

Filed

Dec 2, 2020

To disclose

7 weeks

Affected

2state residents only

Linked

4 filings

Confidence

66%

Full breach record for EXPRESS SERVICES, INC. →3 incidents on file

Express Services, Inc. notified the NH Attorney General of a physical break-in at a franchisee's field office on October 15, 2020, where documents were stolen. The company determined on October 25, 2020, that the stolen materials contained the Social Security numbers and other personal information of two New Hampshire residents. Notices were mailed on November 25, 2020, and one year of complimentary credit monitoring was offered.

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Incident timeline

discovery → filing · 7 weeks / 48 days

Oct 15, 2020

Begins

Oct 15, 2020

Discovered

Dec 2, 2020

Filed

vs. sector median

12 wks faster

This filing is one of 4 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (3) · sorted by filing gap

Massachusetts State AGbd_27de632a1880547b2020-12-01 · +1dVerified
Maine State AGbd_a6800d7a5d1a84082020-12-01 · +1dCandidate
Indiana State AGbd_51dc8c63658791c12020-11-25 · +7dVerified

Name: EXPRESS SERVICES, INC.
norm: express services
Domain: www.expresspros.com

Name: EXPRESS SERVICES, INC.
norm: express services
Domain: www.expresspros.com
Industry: Professional Servicesllm

Discovered: Oct 15, 2020
Breach occurred: Oct 15, 2020
Undetected for: 0 daysoccurrence → discovery
Materiality determined: —
Notification sent: Nov 25, 2020
Affected individuals: 2state-resident count only
Data types: Government IDIdentity (basic)
Data elements: Social Security number
Attack vector: Unknown
MITRE ATT&CK: T1052 Exfiltration Over Physical Medium
Threat actor: External
Regulator citations: Notified the Attorney General of New Hampshire

During the incident: Immediately began an investigation to determine what data may have been involved in the incident
Completed a careful review of the records relating to the material that was stolen
Provided written notice to the New Hampshire residents by mailing letters via United States Postal Service First-Class mail
Offering the New Hampshire residents a complimentary, one-year membership to credit monitoring and identity theft prevention services through Kroll
Established a dedicated phone number where the individual may obtain more information regarding the incident
Changes made: Taking steps to enhance its existing security protocols
Re-educating its staff for awareness on these types of incidents
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 7 weeks(48 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 4 filings · 4 states

View merged incident ↗

Indiana State AGNov 25 · first

Massachusetts State AG+6d

Maine State AG+6d

New Hampshire State AG+7d · this page

Pattern: first filing Nov 25 (IN), last Dec 2 (NH) — a 7-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/express-services-20201202.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Dec 2, 2020
Raw hash: c8cf686a202c4de574fa394bf591ed312e148321fb5acb155d875cd3e712b0c1

Linked disclosures

Regulatory filings (3) · sorted by filing gap

Reporting entityEXPRESS SERVICES, INC.

Victim entityEXPRESS SERVICES, INC.

Incidentdiscovered Oct 15, 2020

Stated responseImmediately began an investigation to determine what data may have been involved in the incident

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov