MisuseRetail & ConsumerRetailPrivilege AbuseEmployee Data InvolvedFinancial accountPIILowContained

THE CHAMBERLAIN GROUP LLC

bd_95ee187dfd92dd9b · schema v1 · pii pii-v1

Severity

Low

Discovered

Oct 29, 2018

Filed

Nov 27, 2018

To disclose

29 days

Affected

2state residents only

Confidence

66%

Full breach record for THE CHAMBERLAIN GROUP LLC →2 incidents on file

The Chamberlain Group, Inc. notified the NH Attorney General of an insider incident where a call center employee mishandled payment card information for 2 NH residents. The incident occurred between Oct 2017 and Oct 29, 2018. Notifications were sent Nov 20, 2018, offering credit monitoring.

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Incident timeline

undetected · 378 days

discovery → filing · 29 days

Oct 16, 2017

Begins

Oct 29, 2018

Discovered

Nov 27, 2018

Filed

vs. sector median

3 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed2 affectedView incident

Name: THE CHAMBERLAIN GROUP LLC
norm: the chamberlain
Domain: chamberlain.com

Name: THE CHAMBERLAIN GROUP LLC
norm: the chamberlain
Domain: chamberlain.com
Industry: Retail & Consumerllm

Discovered: Oct 29, 2018
Breach occurred: Oct 16, 2017 – Oct 29, 2018
Undetected for: 378 daysoccurrence → discovery
Materiality determined: —
Notification sent: Nov 20, 2018
Affected individuals: 2state-resident count only
Data types: Financial accountPII
Attack vector: Insider
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: Internal
Regulator citations: Notified New Hampshire Office of the Attorney General Consumer Protection Bureau
Initial access: insider_action

During the incident: Contacted law enforcement
Offered one-year membership in Experian's Identity Works credit monitoring product at no cost
Conducted a thorough investigation
Informed law enforcement and will cooperate in their investigation
Taking steps to prevent a recurrence
Conducting a thorough review of security policies and procedures
Changes made: Conducting a thorough review of security policies and procedures
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 29 days(29 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/chamberlain-group-20181127.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Nov 27, 2018
Raw hash: f8bfacc55d99c9f61d7aae0342cdba3d60bc214857f72a9d6b8a73de4343e978

Reporting entityTHE CHAMBERLAIN GROUP LLC

Victim entityTHE CHAMBERLAIN GROUP LLC

Incidentdiscovered Oct 29, 2018

Stated responseContacted law enforcement

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov