AccidentalHealthcareHealthcareMisdeliveryCustomer Data InvolvedPHIGovernment IDIdentity (basic)Health (basic)MediumResolved

Southern New Hampshire Health System

bd_9558bdbf745a3c5e · schema v1 · pii pii-v1

Severity

Medium

Discovered

Jun 1, 2017

Filed

Jun 23, 2017

To disclose

22 days

Affected

Confidence

66%

Full breach record for Southern New Hampshire Health System →2 incidents on file

Southern New Hampshire Health System mistakenly released paper medical records belonging to one patient to another patient with a similar name on June 1, 2017. The incident was discovered the same day. The records, containing PHI including SSN and medical history, were returned. The employee was retrained, and the affected individual was offered 2 years of credit monitoring.

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Incident timeline

discovery → filing · 22 days

Jun 1, 2017

Begins

Jun 1, 2017

Discovered

Jun 23, 2017

Filed

vs. sector median

8 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed1 affectedView incident

Name: Mullen Coughlin LLC
norm: mullen coughlin

Name: Southern New Hampshire Health System
norm: southern new hampshire health system
Industry: Healthcarellm

Discovered: Jun 1, 2017
Breach occurred: Jun 1, 2017
Undetected for: 0 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jun 13, 2017
Affected individuals: 1state + nationwide
Data types: PHIGovernment IDIdentity (basic)Health (basic)
Attack vector: Unknown
Threat actor: Internal
Regulator citations: Notified the New Hampshire Attorney GeneralReporting this incident to the U.S. Department of Health and Human Services

During the incident: Immediately informed their privacy officer
Worked with the Associate Vice President of Operations to reach out to both the impacted individual and the recipient of the records
Counseled and retrained the employee who turned over the records regarding procedures and checks for releasing patient information
Secured return of the records from the recipient
Offering identity theft protection services through Experian
Reporting this incident to the U.S. Department of Health and Human Services
Changes made: Counseled and retrained the employee who turned over the wrong records to prevent an event like this from occurring in the future
Attempting to secure an affidavit from the recipient affirming that no copies of the information were made and that the information has not and will not be misused
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 22 days(22 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/southern-nh-health-systems-20170623.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jun 23, 2017
Raw hash: d65a2622f33bf24e2ba81e6994ff45a14e515546defe5c2ef1b349b13a74eb04

Reporting entityMullen Coughlin LLC

Victim entitySouthern New Hampshire Health System

Incidentdiscovered Jun 1, 2017

Stated responseImmediately informed their privacy officer

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov