MalwareHealthcareProfessional ServicesHealthcareRansomwareSupply Chain (3P Vendor)Data ExfiltratedRansom DemandedGovernment IDIdentity (basic)Health (basic)Financial accountEmploymentHighActive

Personal Touch Holding Corp.

bd_94d71a1a623e7eeb · schema v1 · pii pii-v1

Severity

High

Discovered

Dec 1, 2019

Filed

Jan 27, 2020

To disclose

8 weeks

Affected

2,576state residents only

Linked

3 filings

Confidence

67%

Full breach record for Personal Touch Holding Corp. →2 incidents on file

Personal Touch Holding Corp. notified NH AG of a ransomware breach at third-party cloud provider Crossroads Technologies Inc. on Dec 1, 2019. Affected 2,576 NH residents. Data included PHI (medical records, SSN, DOB) and employee PII (SSN, driver's license). Notifications sent Jan 28, 2020. Credit monitoring offered.

J jump to incidentP pin to compareR raw source

Incident timeline

discovery → filing · 8 weeks / 57 days

Dec 1, 2019

Discovered

Jan 27, 2020

Filed

vs. sector median

4 wks faster

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

Indiana State AGbd_144d91556297a2b92020-01-28 · +1dVerified
Massachusetts State AGbd_56b8cf7e6f0090782020-02-04 · +8dVerified

Name: Personal Touch Holding Corp.
norm: personal touch

Name: Personal Touch Holding Corp.
norm: personal touch
Industry: HealthcarellmProfessional Servicesllm

Discovered: Dec 1, 2019
Materiality determined: —
Notification sent: Jan 28, 2020
Affected individuals: 2,576state-resident count only
Data types: Government IDIdentity (basic)Health (basic)Financial accountEmployment
Data elements: Social Security numberDate of birthMedical information
Attack vector: Ransomware
MITRE ATT&CK: T1486 Data Encrypted for ImpactT1195 Supply Chain Compromise
Threat actor: ExternalFinancial
Regulator citations: Notified Attorney General Gordon MacDonaldNotifying the U.S. Department of Health and Human Services, Office of Civil Rights (“OCR”)
Third party: via Crossroads Technologies Inc.
Initial access: supply_chain

During the incident: Working with and corresponding with Crossroads Technologies, Inc. to stay updated regarding the investigation
Crossroads Technologies, Inc. notified the Company that they were working with third-party forensic analysts and the Federal Bureau of Investigations
Notifying state regulators as required
Offering a complimentary one-year membership of Experian’s IdentityWorks
Changes made: Offering a complimentary one-year membership of Experian’s IdentityWorks
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 8 weeks(57 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

New Hampshire State AGJan 27 · first · this page

Indiana State AG+1d

Massachusetts State AG+8d

Pattern: first filing Jan 27 (NH), last Feb 4 (MA) — a 8-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/personal-touch-holding-20200127.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jan 27, 2020
Raw hash: 3db469973b234a9d7c03e309e1aa560669dd37e029c515cfc98e3f7c1e04637c

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityPersonal Touch Holding Corp.

Victim entityPersonal Touch Holding Corp.

Incidentdiscovered Dec 1, 2019

Stated responseWorking with and corresponding with Crossroads Technologies, Inc. to stay updated regarding the investigation

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov