Social EngineeringFinancial ServicesFinancePhishingStolen CredentialsSupply Chain (3P Vendor)Customer Data InvolvedData ExfiltratedIdentity (basic)Government IDMediumContained

Provident Credit Union

bd_937b5f162cf437c2 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Apr 25, 2017

Filed

Jun 13, 2017

To disclose

7 weeks

Affected

11state residents only

Linked

2 filings

Confidence

66%

Full breach record for Provident Credit Union →2 incidents on file

Provident Credit Union notified the NH Attorney General of a data breach involving a third-party vendor, Creditors Specialty Services, Inc. (CSS). A CSS sales representative sent an email containing sensitive member data to a former CSS president on March 3, 2017. Provident confirmed the incident on April 25, 2017, and notified 11 NH residents on May 24, 2017. Affected data included names, addresses, and SSNs. Provident terminated its relationship with CSS and offered credit monitoring.

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Incident timeline

undetected · 53 days

discovery → filing · 7 weeks / 49 days

Mar 3, 2017

Begins

Apr 25, 2017

Discovered

Jun 13, 2017

Filed

vs. sector median

1 wks faster

This filing is one of 2 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (1) · sorted by filing gap

Massachusetts State AGbd_0a50c8a28dbbb35e2017-06-14 · +1dVerified

Name: Provident Credit Union
norm: provident credit union
Domain: providentcu.org

Name: Provident Credit Union
norm: provident credit union
Domain: providentcu.org
Industry: Financial Servicesllm

Discovered: Apr 25, 2017
Breach occurred: Mar 3, 2017
Undetected for: 53 daysoccurrence → discovery
Materiality determined: —
Notification sent: May 24, 2017
Affected individuals: 11state-resident count only
Data types: Identity (basic)Government ID
Data elements: Social Security number
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid Accounts
Threat actor: External
Regulator citations: Notified Attorney General of the State of New Hampshire
Initial access: phishing_link

During the incident: Launched an internal investigation
Terminated its relationship with CSS
Obtained assurances that CSS retrieved all the sensitive information related to Provident’s members from the former CSS president
Established a toll-free, confidential telephone inquiry line
Changes made: Evaluating the policy and procedure requirements of its vendors regarding electronic security controls and the safeguarding of members’ sensitive information
Offered one year of complimentary credit monitoring and identity theft protection services through Experian
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 7 weeks(49 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 2 filings · 2 states

View merged incident ↗

New Hampshire State AGJun 13 · first · this page

Massachusetts State AG+1d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/provident-credit-20170613.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jun 13, 2017
Raw hash: 0f9f454c261d3621184c79ae9e763b87a4704c113960aca3da4c52b0a62d709c

Linked disclosures

Regulatory filings (1) · sorted by filing gap

Reporting entityProvident Credit Union

Victim entityProvident Credit Union

Incidentdiscovered Apr 25, 2017

Stated responseLaunched an internal investigation

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov