MalwareTechnologyInformationRansomwareData EncryptedCustomer Data InvolvedGovernment IDIdentity (basic)Financial accountBiometricMediumContained

SEACHANGE INTERNATIONAL, INC.

bd_8f3c4de9e227a654 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Apr 20, 2020

Filed

Nov 23, 2020

To disclose

31 weeks

Affected

208state residents only

Confidence

66%

Full breach record for SEACHANGE INTERNATIONAL, INC. →3 incidents on file

SeaChange International, Inc. notified the New Hampshire Attorney General of a ransomware incident discovered on April 20, 2020. Unauthorized access occurred between April 17 and April 20, 2020. The breach potentially impacted 208 New Hampshire residents, exposing names, SSNs, financial account info, passport numbers, biometric data, payment card info, and alien registration numbers. SeaChange engaged forensic specialists, notified law enforcement, and offered 12 months of credit monitoring via Experian.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 3 days

discovery → filing · 31 weeks / 217 days

Apr 17, 2020

Begins

Apr 20, 2020

Discovered

Nov 23, 2020

Filed

vs. sector median

+12 wks slower

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed208 affectedView incident

Name: Mullen Coughlin LLC
norm: mullen coughlin

Name: SEACHANGE INTERNATIONAL, INC.
norm: seachange international
Domain: schange.com
Industry: Technologyllm

Discovered: Apr 20, 2020
Breach occurred: Apr 17, 2020 – Apr 20, 2020
Undetected for: 3 daysoccurrence → discovery
Materiality determined: —
Notification sent: Nov 12, 2020
Affected individuals: 208state-resident count only
Data types: Government IDIdentity (basic)Financial accountBiometric
Attack vector: Ransomware
MITRE ATT&CK: T1486 Data Encrypted for Impact
Threat actor: ExternalFinancial
Regulator citations: Notified federal law enforcement

During the incident: Worked to restore its systems
Launched an investigation, with assistance from third-party computer forensics specialists
Conducted a comprehensive programmatic and manual review
Provided preliminary notice of the incident to its employees via email
Provided complimentary identity protection and credit monitoring services
Notified federal law enforcement
Changes made: Reviewing and enhancing existing policies and procedures to reduce the likelihood of a similar future event
Offering impacted New Hampshire residents access to twelve (12) months of free credit monitoring and identity protection services through Experian
Providing impacted New Hampshire residents with guidance on how to better protect against identity theft and fraud
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 31 weeks(217 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/seachange-international-20201123.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Nov 23, 2020
Raw hash: 8e1f2d0060af72eec959a0e8a08746005adac82e1da9aee083ea65ea2d9eebca

Reporting entityMullen Coughlin LLC

Victim entitySEACHANGE INTERNATIONAL, INC.

Incidentdiscovered Apr 20, 2020

Stated responseWorked to restore its systems

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov