AccidentalFinancial ServicesFinanceMisdeliveryCustomer Data InvolvedIdentity (basic)Government IDFinancial accountMediumContained

Pronto Money Transfer Inc. d/b/a Pronto Money Transfer and Usend

bd_8baf348cfa8852c1 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Sep 3, 2021

Filed

Oct 12, 2021

To disclose

6 weeks

Affected

1state residents only

Confidence

66%

Full breach record for Pronto Money Transfer Inc. d/b/a Pronto Money Transfer and Usend →

Pronto Money Transfer Inc. (d/b/a Pronto Money Transfer and Usend) notified the NH Attorney General that an employee inadvertently shared personal information of one New Hampshire resident with other customers via email on September 3, 2021. The exposed data included name, address, date of birth, SSN, phone, email, and account numbers. The company disabled the links within an hour and notified affected individuals. 12 months of credit monitoring was offered.

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Incident timeline

discovery → filing · 6 weeks / 39 days

Sep 3, 2021

Begins

Sep 3, 2021

Discovered

Oct 12, 2021

Filed

vs. sector median

3 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed1 affectedView incident

Name: Pronto
norm: pronto
Domain: pronto.io

Name: Pronto Money Transfer Inc. d/b/a Pronto Money Transfer and Usend
norm: pronto money transfer inc d b a pronto money transfer and usend
Also named: Pronto Money Transfer Inc.dba oflegal entity
Pronto Money Transfer and Usenddba oftrade name
Industry: Financial Servicesllm

Discovered: Sep 3, 2021
Breach occurred: Sep 3, 2021
Undetected for: 0 daysoccurrence → discovery
Materiality determined: —
Notification sent: Sep 30, 2021
Affected individuals: 1state-resident count only
Data types: Identity (basic)Government IDFinancial account
Data elements: Social Security numberDate of birth
Attack vector: Unknown
Threat actor: Internal
Regulator citations: Notified the Attorney General of the State of New Hampshire

During the incident: Disabled all links containing these individuals’ information
Notified the individuals that were copied in the email containing the personal information about the incident
Identified what data was involved and what clients were affected
Deactivated the links that contained the shared information
Changes made: Working with our IT Department to prevent this from happening again
Evaluating additional measures to further enhance our protocols for the protection of your personal information and accounts
Offering a complimentary 12-month membership of Experian’s IdentityWorks
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 6 weeks(39 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/pronto-money-transfer-dba-pronto-money-transfer-usend-20211012.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Oct 12, 2021
Raw hash: 3cb7b739b2f955fe4e00bdfb6df9fa1cd767296ce2277f48cf0d289de00107b6

Reporting entityPronto

Victim entityPronto Money Transfer Inc. d/b/a Pronto Money Transfer and Usend

Incidentdiscovered Sep 3, 2021

Stated responseDisabled all links containing these individuals’ information

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov