HackingHospitalityHospitalitySkimmerCustomer Data InvolvedFinancial accountFinancial credentialsLowContained

HEI Hospitality LLC

bd_85a212174acf3a1a · schema v1 · pii pii-v1

Severity

Low

Discovered

—

Filed

Sep 2, 2010

To disclose

—

Affected

14state residents only

Confidence

66%

HEI Hospitality LLC notified the New Hampshire Attorney General of a potential security breach at certain hotel properties, including the Algonquin Hotel and several Marriott-branded hotels. Between March 25 and April 17, 2010, electronic point-of-sale systems were illegally accessed, potentially compromising credit card information (card number, expiration date, security code, magnetic stripe data) for approximately 14 New Hampshire residents. HEI engaged forensic investigators, notified law enforcement and payment card networks, and offered one year of free credit monitoring to affected individuals.

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Incident timeline

Mar 25, 2010

Begins

Sep 2, 2010

Filed

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed14 affectedView incident

Name: HEI Hospitality LLC
norm: hei hospitality
Domain: hospitalityonline.com

Name: HEI Hospitality LLC
norm: hei hospitality
Domain: hospitalityonline.com
Industry: Hospitalityllm

Discovered: —
Breach occurred: Mar 25, 2010 – Apr 17, 2010
Materiality determined: —
Notification sent: Sep 2, 2010
Affected individuals: 14state-resident count only
Data types: Financial accountFinancial credentials
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: ExternalFinancial
Regulator citations: Notified Office of the Attorney General, Consumer Protection and Antitrust Bureau, New Hampshire

During the incident: Engaged a computer security forensic company to assist us
Reported the matter to law enforcement
Notified major payment card networks (American Express, Visa, MasterCard, and Discover)
Provided each of the payment card companies with the actual credit card numbers that had been involved in the incident
Changes made: Taken the necessary steps we believe will avoid a reoccurrence
Engaged a leading provider of credit monitoring products, ConsumerInfo.com, Inc., an Experian company, to provide you with one (1) year of free credit monitoring product that also includes identity theft insurance
Source: Quoted from the filing itself, not independently verified.

Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/hei-hospitality-20100902.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Sep 2, 2010
Raw hash: 0977454dd92b372565cc6ed3f38054984f4c570c933beb328ffdaf20afa23e53

Reporting entityHEI Hospitality LLC

Victim entityHEI Hospitality LLC

IncidentUnauthorized Access

Stated responseEngaged a computer security forensic company to assist us

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov