Social EngineeringFinancial ServicesTechnologyFinancePhishingBECEmployee Data InvolvedTargetedGovernment IDIdentity (basic)Financial accountMediumActive

eHealthInsurance Services, Inc.

bd_82c69f747b8e1882 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Jan 20, 2017

Filed

Jan 27, 2017

To disclose

7 days

Affected

19state residents only

Linked

3 filings

Confidence

66%

Full breach record for eHealthInsurance Services, Inc. →2 incidents on file

eHealthInsurance Services, Inc. experienced a social engineering attack on January 20, 2017, where an employee was tricked by a spear-phishing email spoofing an executive into sending 2016 W-2 forms. The incident affected 19 New Hampshire residents. The W-2s contained names, addresses, Social Security numbers, and wage information. The company notified the FBI and IRS, and offered two years of credit monitoring to affected individuals.

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Incident timeline

discovery → filing · 7 days

Jan 20, 2017

Begins

Jan 20, 2017

Discovered

Jan 27, 2017

Filed

vs. sector median

7 wks faster

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

California State AGbd_0e00cdf7db2d39c72017-01-27Candidate
Massachusetts State AGbd_e6d9d17c3bc20d472017-01-27Verified

Name: eHealthInsurance Services, Inc.
norm: ehealthinsurance services
Domain: www.ehealth.com

Name: eHealthInsurance Services, Inc.
norm: ehealthinsurance services
Domain: www.ehealth.com
Industry: Financial ServicesllmTechnologyllm

Discovered: Jan 20, 2017
Breach occurred: Jan 20, 2017
Undetected for: 0 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jan 27, 2017
Affected individuals: 19state-resident count only
Data types: Government IDIdentity (basic)Financial account
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing Link
Threat actor: ExternalFinancial
Regulator citations: Notified the IRSNotified the FBIProviding written notice of this incident to other state regulators as necessary
Initial access: phishing_link

During the incident: Provided preliminary notice to current employees via email
Providing all potentially affected individuals access to 2 free years of credit and identity monitoring services, including identity restoration services, through Experian
Established a dedicated hotline for potentially affected individuals
Providing potentially impacted individuals with guidance on how to better protect against identity theft and fraud
Providing written notice of this incident to other state regulators as necessary
Provided notice of this incident to the IRS and the FBI
Changes made: Working to provide additional mandatory training to our employees on safeguarding the privacy and security of information on our systems
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 7 days(7 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

California State AGJan 27 · first

Massachusetts State AGJan 27 · first

New Hampshire State AGJan 27 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/ehealthinsurance-20170127.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jan 27, 2017
Raw hash: b5770e394804649fd91fbf5a33c1741163e7fda0fb55fc4b68e7297676ffdb3d

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityeHealthInsurance Services, Inc.

Victim entityeHealthInsurance Services, Inc.

Incidentdiscovered Jan 20, 2017

Stated responseProvided preliminary notice to current employees via email

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov