Social EngineeringFinancial ServicesFinancePhishingStolen CredentialsCustomer Data InvolvedTargetedIdentity (basic)CredentialsLowContained

Service Federal Credit Union

bd_81056413d1d25055 · schema v1 · pii pii-v1

Severity

Low

Discovered

Jan 23, 2023

Filed

Apr 5, 2023

To disclose

10 weeks

Affected

1state residents only

Confidence

65%

Full breach record for Service Federal Credit Union →

Service Federal Credit Union reported a potential data security incident to the New Hampshire Attorney General. An unauthorized third party gained access to an employee email account between Jan 18-23, 2023, likely via phishing. The incident involved the personal information (name) of one NH resident. Service FCU secured the account, engaged forensic investigators, and notified the affected individual.

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Incident timeline

undetected · 5 days

discovery → filing · 10 weeks / 72 days

Jan 18, 2023

Begins

Jan 23, 2023

Discovered

Mar 24, 2023

Scope determined

Apr 5, 2023

Filed

vs. sector median

+2 wks slower

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed1 affectedView incident

Name: Service Federal Credit Union
norm: service federal credit union
Domain: servicecu.org

Name: Service Federal Credit Union
norm: service federal credit union
Domain: servicecu.org
Industry: Financial Servicesllm

Discovered: Jan 23, 2023
Breach occurred: Jan 18, 2023 – Jan 23, 2023
Undetected for: 5 daysoccurrence → discovery
Materiality determined: Mar 24, 2023
Notification sent: Mar 31, 2023
Affected individuals: 1state-resident count only
Data types: Identity (basic)Credentials
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid AccountsT1114 Email Collection
Threat actor: External
Regulator citations: Notified New Hampshire Attorney General Consumer Protection Bureau
Initial access: phishing_link

During the incident: Secured the email account
Began an internal investigation
Engaged a forensic security firm to further investigate
Undertook a comprehensive review of the items believed to have potentially been accessed
Mailed a notification letter to the affected individual
Encouraged the individual to enroll in complimentary credit monitoring and identity theft protection
Changes made: Reviewing its technical security measures
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 10 weeks(72 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/service-federal-credit-union-20230405.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Apr 5, 2023
Raw hash: 37a5736a068c1386cf0e2221135ce8c42541a221cdfcb4474d66e278e1c35f1e

Reporting entityService Federal Credit Union

Victim entityService Federal Credit Union

Incidentdiscovered Jan 23, 2023

Stated responseSecured the email account

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov