AccidentalFinancial ServicesFinanceMisconfigurationData ExfiltratedCustomer Data InvolvedGovernment IDIdentity (basic)MediumContained

Scottrade Bank

bd_7d72414bd188ab22 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Apr 2, 2017

Filed

May 5, 2017

To disclose

5 weeks

Affected

49state residents only

Confidence

66%

Genpact, a service provider to Scottrade Bank, experienced a data security incident where a dataset containing personal and credit information for commercial loan/lease applicants was uploaded to a cloud server without full security protocols. The data was exposed from Jan 12, 2017 to Apr 2, 2017. The issue was traced to a configuration error. 49 New Hampshire residents were affected. Data included SSNs, names, addresses, and phone numbers. No evidence of misuse was found. Genpact offered 24 months of credit monitoring.

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Incident timeline

undetected · 80 days

discovery → filing · 5 weeks / 33 days

Jan 12, 2017

Begins

Apr 2, 2017

Discovered

May 5, 2017

Filed

vs. sector median

4 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed49 affectedView incident

Name: GENPACT USA, INC.
norm: genpact usa

Name: Scottrade Bank
norm: scottrade bank
Industry: Financial Servicesllm

Discovered: Apr 2, 2017
Breach occurred: Jan 12, 2017 – Apr 2, 2017
Undetected for: 80 daysoccurrence → discovery
Materiality determined: —
Notification sent: May 4, 2017
Affected individuals: 49state-resident count only
Data types: Government IDIdentity (basic)
Data elements: Social Security number
Attack vector: Misconfiguration
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: External

During the incident: Secured the data set
Launched an investigation into the incident with the assistance of leading forensics firms
Engaged a leading forensics firm to assist in the analysis
Scottrade Bank engaged its own forensics firm to conduct its own analysis
Changes made: Offering two years of free credit monitoring and theft protection services
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 5 weeks(33 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/genpact-20170505.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: May 5, 2017
Raw hash: e35cbc8e8db1e258aac98be53a9e44d67633f1e65c7b1319116b72c2fde4528b

Reporting entityGENPACT USA, INC.

Victim entityScottrade Bank

Incidentdiscovered Apr 2, 2017

Stated responseSecured the data set

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov