AccidentalHospitalityHospitalityMisdeliveryCustomer Data InvolvedDelayed DiscoveryIdentity (basic)Financial accountMediumContained

CHOICE HOTELS INTERNATIONAL INC /DE

bd_704663f4ed3706e6 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Nov 12, 2019

Filed

Dec 2, 2019

To disclose

20 days

Affected · nationwide

88,000285 in this filing

Linked

7 filings

Confidence

66%

Full breach record for CHOICE HOTELS INTERNATIONAL INC /DE →3 incidents on file

Choice Hotels International disclosed a technical misconfiguration where Safari browser crashes on its reservation page inadvertently exposed guest PII (names, emails, payment card details) to third-party tracking vendors. The issue occurred ~88,000 times between June 2015 and Nov 2019. Choice identified the root cause, patched the code, and notified affected guests.

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Incident timeline

undetected · 1625 days

discovery → filing · 20 days

Jun 1, 2015

Begins

Nov 12, 2019

Discovered

Dec 2, 2019

Filed

This filing is one of 7 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (6) · sorted by filing gap

South Carolina State AGbd_32d8e054e035a1942019-12-03 · +1dVerified
Oregon State AGbd_7a0f208daa634ba82019-11-29 · +3dCandidate
Massachusetts State AGbd_a56e87e2a63c96dc2019-11-29 · +3dVerified
California State AGbd_bdb37959843ab45e2019-11-29 · +3dVerified

Show 2 more filings ↓up to 3d gap

Montana State AGbd_d69bfb5a1239ad622019-11-29 · +3dVerified
Washington State AGbd_ff0c6471398ec38b2019-11-29 · +3dVerified

Name: CHOICE HOTELS INTERNATIONAL INC /DE
norm: choice hotels international inc de
Domain: choicehotels.com
Industry: Hospitality

Name: CHOICE HOTELS INTERNATIONAL INC /DE
norm: choice hotels international inc de
Domain: choicehotels.com
Industry: Hospitality
Industry: Hospitalityllm

Discovered: Nov 12, 2019
Breach occurred: Jun 1, 2015 – Nov 12, 2019
Undetected for: 1,625 daysoccurrence → discovery
Materiality determined: —
Notification sent: Nov 29, 2019
Affected individuals: 88,000state + nationwide
Data types: Identity (basic)Financial account
Attack vector: Misconfiguration
MITRE ATT&CK: T1074 Data Staged
Regulator citations: Notified New Hampshire Attorney General's Office

During the incident: Made changes to the code that operates its website to override how Safari responds after a crash
Contacting the third-party companies it works with to ask them to delete any data they may have
Sending notice via email to identified New Hampshire residents
Issuing a press release and posting a statement on its website to provide notice to unidentified individuals
Changes made: Made changes to the code that operates its website to override how Safari responds after a crash
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 20 days(20 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 7 filings · 7 states

View merged incident ↗

Oregon State AGNov 29 · first

Massachusetts State AGNov 29 · first

California State AGNov 29 · first

Montana State AGNov 29 · first

Washington State AGNov 29 · first

New Hampshire State AG+3d · this page

South Carolina State AG+4d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/choice-hotels-20191202.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Dec 2, 2019
Raw hash: 2121aca4713c68baa720782a25f3936d5c8270bacf1791faa5391493abc3221c

Linked disclosures

Regulatory filings (6) · sorted by filing gap

Reporting entityCHOICE HOTELS INTERNATIONAL INC /DE

Victim entityCHOICE HOTELS INTERNATIONAL INC /DE

Incidentdiscovered Nov 12, 2019

Stated responseMade changes to the code that operates its website to override how Safari responds after a crash

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov