HackingHospitalityHospitalityStolen CredentialsSupply Chain (3P Vendor)Customer Data InvolvedFinancial accountIdentity (basic)LowContained

Pacifica Hotel Management, LLC

bd_6dc35b49b3631381 · schema v1 · pii pii-v1

Severity

Low

Discovered

Jun 6, 2017

Filed

Aug 11, 2017

To disclose

9 weeks

Affected

13state residents only

Linked

3 filings

Confidence

66%

Full breach record for Pacifica Hotel Management, LLC →

Pacifica Hotel Management notified the NH AG of a breach involving Sabre/SynXis reservation systems. Unauthorized access occurred Aug 2016-Mar 2017 via stolen credentials. 13 NH residents affected. Data included payment card info and guest PII. Pacifica engaged forensic investigators and notified law enforcement.

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Incident timeline

undetected · 300 days

discovery → filing · 9 weeks / 66 days

Aug 10, 2016

Begins

Jun 6, 2017

Discovered

Aug 11, 2017

Filed

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

California State AGbd_cd76c6a7e833ad732017-08-11Verified
Massachusetts State AGbd_28152302991765492017-08-16 · +5dVerified

Name: Pacifica
norm: pacifica
Domain: pacificabeauty.com

Name: Pacifica Hotel Management, LLC
norm: pacifica hotel management
Industry: Hospitalityllm

Discovered: Jun 6, 2017
Breach occurred: Aug 10, 2016 – Mar 9, 2017
Undetected for: 300 daysoccurrence → discovery
Materiality determined: —
Notification sent: Aug 18, 2017
Affected individuals: 13state-resident count only
Data types: Financial accountIdentity (basic)
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1114 Email Collection
Threat actor: ExternalFinancial
Regulator citations: Notified New Hampshire Attorney General's Office
Initial access: valid_credentials

During the incident: Initiated an investigation into the incident
Communicated extensively with the vendor
Engaged an outside forensic investigation firm
Enhanced the security around its access credentials
Enhanced the monitoring of system activity
Notified law enforcement
Notified the payment card brands
Notifying potentially affected individuals via written letter
Changes made: Enhanced the security around its access credentials
Enhanced the monitoring of system activity to further detect and prevent unauthorized access
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 9 weeks(66 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

California State AGAug 11 · first

New Hampshire State AGAug 11 · first · this page

Massachusetts State AG+5d

Pattern: first filing Aug 11 (CA), last Aug 16 (MA) — a 5-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/sabre-synxis-pacificia-20170811.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Aug 11, 2017
Raw hash: 5337a762857e700ee5bff0ef62f521c2609dc99d404e6a5a312f47cbda44c371

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityPacifica

Victim entityPacifica Hotel Management, LLC

Incidentdiscovered Jun 6, 2017

Stated responseInitiated an investigation into the incident

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov