HackingProfessional ServicesProfessional ServicesStolen CredentialsCustomer Data InvolvedEmployee Data InvolvedIdentity (basic)Government IDFinancial accountMediumContained

Southwest Airlines Pilots' Association

bd_6d87a35b0c5602f1 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Jan 25, 2020

Filed

Apr 23, 2020

To disclose

13 weeks

Affected

3state residents only

Linked

4 filings

Confidence

66%

Full breach record for Southwest Airlines Pilots' Association →

Southwest Airlines Pilots' Association (SWAPA) notified the NH Attorney General of unauthorized access to two employee Office 365 email accounts. Access began on January 25, 2020, and continued until February 10, 2020. The incident potentially exposed names, addresses, Social Security numbers, and financial account information of three New Hampshire residents. SWAPA terminated access, reset passwords, engaged forensic investigators, enabled MFA, and offered 24 months of credit monitoring.

J jump to incidentP pin to compareR raw source

Incident timeline

discovery → filing · 13 weeks / 89 days

Jan 25, 2020

Begins

Jan 25, 2020

Discovered

Apr 23, 2020

Filed

vs. sector median

5 wks faster

This filing is one of 4 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (3) · sorted by filing gap

Indiana State AGbd_2ac02a137d0cb25d2020-04-17 · +6dVerified
Massachusetts State AGbd_49e9003eaad810ca2020-04-17 · +6dVerified
Montana State AGbd_5fbcff1685bb0b802020-04-17 · +6dCandidate

Name: Southwest Airlines Pilots' Association
norm: southwest airlines pilots

Name: Southwest Airlines Pilots' Association
norm: southwest airlines pilots
Industry: Professional Servicesllm

Discovered: Jan 25, 2020
Breach occurred: Jan 25, 2020 – Feb 10, 2020
Undetected for: 0 daysoccurrence → discovery
Materiality determined: —
Notification sent: Apr 17, 2020
Affected individuals: 3state-resident count only
Data types: Identity (basic)Government IDFinancial account
Data elements: Social Security number
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1114 Email Collection
Threat actor: External
Regulator citations: Notified New Hampshire Department of Justice
Initial access: valid_credentials

During the incident: Terminated the unauthorized user's access to the email accounts
Reset the passwords of the email accounts involved
Engaged the assistance of a leading cybersecurity forensics firm to investigate the incident
Enabled multifactor authentication security
Provided remedial training to the employees whose email accounts were involved
Offered 24 months of complimentary credit monitoring and other identity theft protection services through Experian
Changes made: Enabled multifactor authentication security
Provides annual cybersecurity training to all SWAPA employees
Provided remedial training to the employees whose email accounts were involved
Evaluating if increases to our security controls are necessary
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 13 weeks(89 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 4 filings · 4 states

View merged incident ↗

Indiana State AGApr 17 · first

Massachusetts State AGApr 17 · first

Montana State AGApr 17 · first

New Hampshire State AG+6d · this page

Pattern: first filing Apr 17 (IN), last Apr 23 (NH) — a 6-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/southwest-airlines-pilots-association-20200423.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Apr 23, 2020
Raw hash: 11625fbf8c6fd13b4e6c114fd8e16e417e035fcacd4903f77372e2cd79dd8e15

Linked disclosures

Regulatory filings (3) · sorted by filing gap

Reporting entitySouthwest Airlines Pilots' Association

Victim entitySouthwest Airlines Pilots' Association

Incidentdiscovered Jan 25, 2020

Stated responseTerminated the unauthorized user's access to the email accounts

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov