HackingFinancial ServicesFinanceStolen CredentialsCustomer Data InvolvedMulti-Stage ChainIdentity (basic)Government IDFinancial accountMediumContained

CITIZENS FINANCIAL GROUP, INC.

bd_6b64d44e6bc773ed · schema v1 · pii pii-v1

Severity

Medium

Discovered

May 28, 2018

Filed

Jun 14, 2018

To disclose

17 days

Affected

4state residents only

Linked

6 filings

Confidence

67%

Full breach record for CITIZENS FINANCIAL GROUP, INC. →49 incidents on file

Citizens Financial Group notified NH DOJ of a breach involving 4 NH residents. A vendor employee used unauthorized access to customer deposit accounts, causing fraudulent transfers. Discovered May 28, 2018. Customers reimbursed; notifications mailed June 14, 2018. Credit monitoring offered.

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Incident timeline

discovery → filing · 17 days

May 28, 2018

Discovered

Jun 14, 2018

Filed

vs. sector median

6 wks faster

This filing is one of 6 filings about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (5) · sorted by filing gap

Massachusetts State AGbd_58718fd8616939fc2018-06-19 · +5dVerified
Massachusetts State AGbd_fb7c23654c6923342018-06-19 · +5dVerified
Massachusetts State AGbd_cf96f8f36893c94e2018-06-20 · +6dCandidate
Massachusetts State AGbd_2ba09d3af5da49c62018-06-28 · +14dCandidate

Show 1 more filing ↓up to 40d gap

Massachusetts State AGbd_65a96ab54b0640e12018-07-24 · +40dCandidate

Name: CITIZENS FINANCIAL GROUP, INC.
norm: citizens financial
Domain: citizensbank.com

Name: CITIZENS FINANCIAL GROUP, INC.
norm: citizens financial
Domain: citizensbank.com
Industry: Financial Servicesllm

Discovered: May 28, 2018
Materiality determined: —
Notification sent: Jun 14, 2018
Affected individuals: 4state-resident count only
Data types: Identity (basic)Government IDFinancial account
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: PartnerFinancial
Regulator citations: Notified four federal banking regulators
Initial access: trusted_relationship

During the incident: Reimbursed all customers for fraudulent electronic transfers
Mailed customer notification letters to all impacted customers
Offered complimentary credit monitoring
Partnered with Experian to provide Experian ID Works Identity Theft Protection product for two years at no charge
Notified four federal banking regulators
Changes made: Taken steps to prevent this from happening in the future
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 17 days(17 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 6 filings · 2 states

View merged incident ↗

New Hampshire State AGJun 14 · first · this page

Massachusetts State AG+5d

Massachusetts State AG+6d

Massachusetts State AG+14d

Massachusetts State AG+40d

Pattern: first filing Jun 14 (NH), last Jul 24 (MA) — a 40-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/citizens-financial-20180614.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jun 14, 2018
Raw hash: bbf3edb8d665bfff411936ee85d694f64c7f47cfdfa769c1f157b92a147d3839

Linked disclosures

Regulatory filings (5) · sorted by filing gap

Reporting entityCITIZENS FINANCIAL GROUP, INC.

Victim entityCITIZENS FINANCIAL GROUP, INC.

Incidentdiscovered May 28, 2018

Stated responseReimbursed all customers for fraudulent electronic transfers

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov