Social EngineeringProfessional ServicesProfessional ServicesPhishingStolen CredentialsTargetedCustomer Data InvolvedIdentity (basic)Government IDMediumContained

Language Services Associates, Inc.

bd_635584cedcd240a8 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Feb 10, 2017

Filed

Mar 27, 2017

To disclose

6 weeks

Affected

2state residents only

Linked

2 filings

Confidence

66%

Full breach record for Language Services Associates, Inc. →

Language Services Associates, Inc. notified the NH AG of a phishing incident where an unknown actor accessed the HR Director's email account. Unauthorized log-ins occurred Feb 4-10, 2017. The actor sent malicious phishing emails. PII (name, SSN) of 2 NH residents was potentially exposed. LSA engaged forensic experts, notified law enforcement, and provided 24 months of credit monitoring.

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Incident timeline

undetected · 6 days

discovery → filing · 6 weeks / 45 days

Feb 4, 2017

Begins

Feb 10, 2017

Discovered

Mar 27, 2017

Filed

vs. sector median

12 wks faster

This filing is one of 2 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (1) · sorted by filing gap

Massachusetts State AGbd_f71c155f25c0810b2017-03-28 · +1dVerified

Name: Language Services Associates, Inc.
norm: language services associates

Name: Language Services Associates, Inc.
norm: language services associates
Industry: Professional Servicesllm

Discovered: Feb 10, 2017
Breach occurred: Feb 4, 2017 – Feb 10, 2017
Undetected for: 6 daysoccurrence → discovery
Materiality determined: —
Notification sent: Mar 27, 2017
Affected individuals: 2state-resident count only
Data types: Identity (basic)Government ID
Data elements: Social Security number
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid Accounts
Threat actor: External
Regulator citations: Notified New Hampshire Attorney GeneralProviding written notice of this incident to other state regulators where required
Initial access: phishing_link

During the incident: Launched an investigation
Brought in outside computer forensics experts
Reported this incident to local law enforcement
Offering potentially affected individuals complimentary access to 24 months of free credit monitoring and identity protection services with AllClear ID
Changes made: Organization-wide email account password update
Upgrading their firewall
Blocking the malicious IP addresses associated with this incident from their systems
Quarantining and confirming the security of any computers affected by this incident
Updating protection software and antivirus/antimalware scanning on all computers across the organization
Increased spam filtering for its email system
Additional proactive monitoring of its systems
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 6 weeks(45 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 2 filings · 2 states

View merged incident ↗

New Hampshire State AGMar 27 · first · this page

Massachusetts State AG+1d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/language-service-associates-20170327.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Mar 27, 2017
Raw hash: 45b4fda939b4794f95c30bc11550f3dfcc7264e45ff577a0793d16ee6499b47b

Linked disclosures

Regulatory filings (1) · sorted by filing gap

Reporting entityLanguage Services Associates, Inc.

Victim entityLanguage Services Associates, Inc.

Incidentdiscovered Feb 10, 2017

Stated responseLaunched an investigation

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov