MalwareHospitalityHospitalityCustomer Data InvolvedIdentity (basic)Financial accountLowContained

Mandarin Oriental

bd_5f9e8b0cb8d17f50 · schema v1 · pii pii-v1

Severity

Low

Discovered

—

Filed

Jul 10, 2015

To disclose

—

Affected

Not disclosed

Linked

3 filings

Confidence

65%

Full breach record for Mandarin Oriental →

Mandarin Oriental disclosed a malware attack affecting multiple hotel properties globally, including locations in the US, UK, Switzerland, and Hong Kong, between June 18, 2014, and March 12, 2015. The incident resulted in the unauthorized acquisition of guest names and credit card numbers. The company engaged forensic investigators and law enforcement, removed the malware, and offered 12 months of identity protection to affected guests.

J jump to incidentP pin to compareR raw source

Incident timeline

Jun 18, 2014

Begins

Jul 10, 2015

Filed

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

New Hampshire State AGbd_6bf8f166935a7fa22015-07-10Verified
Massachusetts State AGbd_8fe3dc58a43b5cfc2015-07-13 · +3dVerified

Name: Mandarin Oriental
norm: mandarin oriental

Name: Mandarin Oriental
norm: mandarin oriental
Industry: Hospitalityllm

Discovered: —
Breach occurred: Jun 18, 2014 – Mar 12, 2015
Materiality determined: —
Notification sent: —
Affected individuals: Not disclosed
Data types: Identity (basic)Financial account
Attack vector: Unknown
MITRE ATT&CK: T1486 Data Encrypted for Impact
Threat actor: External
Regulator citations: Engaged with law enforcement

During the incident: Issued a public statement on our website to alert our guests to the attack
Immediately initiated a comprehensive forensic investigation
Engaged with law enforcement and the credit card companies
Taken comprehensive steps to ensure that the malware has been removed and is no longer in our systems
Changes made: Arranged for 12 months of free identity protection through Experian’s ProtectMyID Alert program
Provided ExtendCARE fraud resolution support
Source: Quoted from the filing itself, not independently verified.

Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

New Hampshire State AGJul 10 · first

California State AGJul 10 · first · this page

Massachusetts State AG+3d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://oag.ca.gov/ecrime/databreach/reports/sb24-56994
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jul 10, 2015
Raw hash: 1b177f801cf2515d2c04a725502506d1fa81eb8f2812d12919bc1f25e85ff88f

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityMandarin Oriental

Victim entityMandarin Oriental

IncidentUnknown

Stated responseIssued a public statement on our website to alert our guests to the attack

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenanceoag.ca.gov