Social EngineeringProfessional ServicesProfessional ServicesPhishingStolen CredentialsData ExfiltratedCustomer Data InvolvedEmployee Data InvolvedGovernment IDIdentity (basic)Financial accountCredentialsMediumContained

ABM INDUSTRIES INCORPORATED

bd_5d2a4cee2573c418 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Jun 14, 2018

Filed

Jul 23, 2019

To disclose

13 months

Affected

31state residents only

Linked

2 filings

Confidence

66%

Full breach record for ABM INDUSTRIES INCORPORATED →6 incidents on file

ABM Industries filed a supplemental notice with the NH AG regarding a phishing incident affecting employee email accounts. Unauthorized access occurred Jan 8 – Aug 7, 2018. The incident impacted 31 New Hampshire residents, exposing SSNs, driver's licenses, passport numbers, bank/financial info, credit card numbers, and passwords. ABM engaged forensic experts, reset credentials, and provided 1 year of Kroll credit monitoring.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 157 days

discovery → filing · 13 months / 404 days

Jan 8, 2018

Begins

Jun 14, 2018

Discovered

Jul 23, 2019

Filed

vs. sector median

+40 wks slower

This filing is one of 2 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (1) · sorted by filing gap

Montana State AGbd_4452e36ce387df0a2019-07-19 · +4dCandidate

Name: ABM INDUSTRIES INCORPORATED
norm: abm industries

Name: ABM INDUSTRIES INCORPORATED
norm: abm industries
Industry: Professional Servicesllm

Discovered: Jun 14, 2018
Breach occurred: Jan 8, 2018 – Aug 7, 2018
Undetected for: 157 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jul 15, 2019
Affected individuals: 31state-resident count only
Data types: Government IDIdentity (basic)Financial accountCredentials
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid AccountsT1114 Email Collection
Threat actor: ExternalFinancial
Regulator citations: Notified New Hampshire Attorney GeneralProvided notification to other state regulators
Initial access: phishing_link

During the incident: Engaged computer forensics experts
Reset passwords for ABM email accounts
Reviewed existing policies and procedures
Notified law enforcement
Provided relevant regulatory notices
Provided notification to the three major credit reporting agencies
Provided access to one year of credit and identity monitoring services through Kroll
Established a dedicated hotline for potentially affected individuals
Provided substitute notification to major media outlets in New Hampshire
Posted notification on the homepage of its website
Changes made: Implemented multi-factor authentication
Employed malware detection software
Implemented third-party managed security services with 24/7 coverage
Provided company-wide anti-phishing and cyber-security training
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 13 months(404 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 2 filings · 2 states

View merged incident ↗

Montana State AGJul 19 · first

New Hampshire State AG+4d · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/abm-industries-20190723.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jul 23, 2019
Raw hash: 96653d98668365b0c797639db7a44661fd67e2f24a0f2de7203995a7acd1682e

Linked disclosures

Regulatory filings (1) · sorted by filing gap

Reporting entityABM INDUSTRIES INCORPORATED

Victim entityABM INDUSTRIES INCORPORATED

Incidentdiscovered Jun 14, 2018

Stated responseEngaged computer forensics experts

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov