MalwareProfessional ServicesProfessional ServicesRansomwareData EncryptedRansom DemandedCustomer Data InvolvedEmployee Data InvolvedGovernment IDIdentity (basic)MediumContained

Southwest Boston Senior Services, Inc., dba Ethos

bd_5b137571f29f17c2 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Nov 18, 2023

Filed

Mar 25, 2024

To disclose

18 weeks

Affected

12state residents only

Linked

4 filings

Confidence

67%

Southwest Boston Senior Services, Inc. (dba Ethos) suffered a ransomware incident in November 2023 where its network was encrypted and a monetary demand was made. The organization became aware of unusual activity on November 18, 2023. Approximately 12 New Hampshire residents were affected, with potential exposure of Social Security numbers and other personal information. Ethos terminated unauthorized access, engaged cybersecurity experts, and restored operations. Notifications were sent on March 22, 2024, offering identity protection services.

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Incident timeline

discovery → filing · 18 weeks / 128 days

Nov 18, 2023

Discovered

Mar 25, 2024

Filed

vs. sector median

+1 wks slower

This filing is one of 4 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (3) · sorted by filing gap

Indiana State AGbd_07acf5d312291f8e2024-03-22 · +3dVerified
Vermont State AGbd_58e1fd4e600dde8d2024-03-22 · +3dVerified
HHS OCRbd_9cdf2e4f8a3a21632024-03-22 · +3dVerified

Name: Southwest Boston Senior Services, Inc.
norm: southwest boston senior

Name: Southwest Boston Senior Services, Inc., dba Ethos
norm: southwest boston senior services
Also named: Southwest Boston Senior Services, Inc.dba oflegal entity
Ethosdba oftrade name
Industry: Professional Servicesllm

Discovered: Nov 18, 2023
Materiality determined: —
Notification sent: Mar 22, 2024
Affected individuals: 12state-resident count only
Data types: Government IDIdentity (basic)
Attack vector: Ransomware
MITRE ATT&CK: T1486 Data Encrypted for Impact
Threat actor: ExternalFinancial
Regulator citations: Notified Attorney General John M. Formella, Office of the Attorney General, Consumer Protection & Antitrust Bureau

During the incident: Terminated unauthorized access to the network
Engaged cybersecurity experts to investigate and help secure our network
Restored full operations
Mined relevant data to form a notification list
Sent notification letters to affected New Hampshire residents by First Class Mail
Offered complimentary identity protection services including credit monitoring, dark web monitoring, $1 million identity fraud loss reimbursement policy, and fully managed identity theft recovery services
Issuing a press release and placing notice on its website for 90 days
Reporting the incident to nationwide consumer reporting agencies (i.e., Equifax, Experian, and Transunion)
Reported the incident to law enforcement
Changes made: Made changes to its hardware and software
Conducted training
Instituted additional security measures
Implemented measures to enhance network security
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 18 weeks(128 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 4 filings · 4 states

View merged incident ↗

Indiana State AGMar 22 · first

Vermont State AGMar 22 · first

HHS OCRMar 22 · first

New Hampshire State AG+3d · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/southwest-boston-senior-services-dba-ethos-20240325.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Mar 25, 2024
Raw hash: 6ea4f0dc9b1e963c63cb35346d5eaf3c570b30bdc5186a20a430357d511d04a3

Linked disclosures

Regulatory filings (3) · sorted by filing gap

Reporting entitySouthwest Boston Senior Services, Inc.

Victim entitySouthwest Boston Senior Services, Inc., dba Ethos

Incidentdiscovered Nov 18, 2023

Stated responseTerminated unauthorized access to the network

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov