PhysicalHealthcareProfessional ServicesHealthcareTheftCustomer Data InvolvedDelayed DiscoveryIdentity (basic)Government IDMediumContained

ValueOptions, Inc.

bd_58902e635852cb11 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Aug 1, 2011

Filed

Oct 28, 2011

To disclose

13 weeks

Affected

350state residents only

Confidence

66%

Full breach record for ValueOptions, Inc. →

ValueOptions, Inc. reported a potential security breach involving a missing UPS shipment of unencrypted data tapes containing personal information for approximately 350 New Hampshire residents. The data included names, addresses, phone numbers, dates of birth, and Social Security Numbers. No healthcare information was on the tapes. ValueOptions notified the NH AG, engaged forensic investigators, and offered one year of credit monitoring to affected individuals.

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Incident timeline

undetected · 26 days

discovery → filing · 13 weeks / 88 days

Jul 6, 2011

Begins

Aug 1, 2011

Discovered

Oct 28, 2011

Filed

vs. sector median

+2 wks slower

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed350 affectedView incident

Name: ValueOptions, Inc.
norm: valueoptions

Name: ValueOptions, Inc.
norm: valueoptions
Industry: HealthcarellmProfessional Servicesllm

Discovered: Aug 1, 2011
Breach occurred: Jul 6, 2011
Undetected for: 26 daysoccurrence → discovery
Materiality determined: —
Notification sent: Nov 4, 2011
Affected individuals: 350state-resident count only
Data types: Identity (basic)Government ID
Data elements: Social Security numberDate of birth
Attack vector: Unknown
MITRE ATT&CK: T1052 Exfiltration Over Physical Medium
Regulator citations: Notified New Hampshire Department of Justice

During the incident: Engaged outside counsel Alan Gnessin
Engaged Kroll Solutions to assist in the search for the missing tapes
Initiated direct contact with UPS senior management
Notify all affected individuals via written letter
Offer all of these individuals the opportunity to enroll in a free credit monitoring service with Debix for one year
Changes made: Moving from the use of tapes to the use of an encrypted electronic data exchange
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 13 weeks(88 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/valueoptions-20111028.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Oct 28, 2011
Raw hash: f410cb5627408f30e6436955ee24bef2bd50a5fc1494a40b59dfdaa976011c7a

Reporting entityValueOptions, Inc.

Victim entityValueOptions, Inc.

Incidentdiscovered Aug 1, 2011

Stated responseEngaged outside counsel Alan Gnessin

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov