HackingHealthcareTechnologyHealthcareStolen CredentialsCapture Stored DataCustomer Data InvolvedData ExfiltratedIdentity (basic)PIIOtherLowContained

Blue Cross and Blue Shield of North Carolina

bd_562a4e532ccda617 · schema v1 · pii pii-v1

Severity

Low

Discovered

May 7, 2024

Filed

Jul 19, 2024

To disclose

10 weeks

Affected

11state residents only

Confidence

65%

Full breach record for Blue Cross and Blue Shield of North Carolina →5 incidents on file

Qualtrics, LLC reported that an unauthorized party used compromised credentials to access a Blue Cross NC customer account on May 7, 2024, exporting a contact list containing names, emails, demographics, and health insurance IDs. Qualtrics locked the account, reset credentials, and notified law enforcement.

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Incident timeline

discovery → filing · 10 weeks / 73 days

May 7, 2024

Discovered

Jul 19, 2024

Filed

vs. sector median

2 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed11 affectedView incident

Name: QUALTRICS, LLC
norm: qualtrics

Name: Blue Cross and Blue Shield of North Carolina
norm: blue cross and blue shield of north carolina
Domain: bcbsnc.com
Industry: HealthcarellmTechnologyllm

Discovered: May 7, 2024
Materiality determined: —
Notification sent: Jul 19, 2024
Affected individuals: 11state-resident count only
Data types: Identity (basic)PIIOther
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated Collection
Threat actor: ExternalFinancial
Regulator citations: Notified federal law enforcement
Initial access: valid_credentials

During the incident: Initiated incident response procedures
Locking down and disabling the account
Closing all active sessions
Resetting the password and credentials on the impacted account
Notified federal law enforcement
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 10 weeks(73 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://dojmt.gov/wp-content/uploads/OCP/Consumer-notification-letter-1562.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jul 19, 2024
Raw hash: 590817151cdb5371863b54df02c9cbf4d62de98487f2353b1d376b530a46004b

Reporting entityQUALTRICS, LLC

Victim entityBlue Cross and Blue Shield of North Carolina

Incidentdiscovered May 7, 2024

Stated responseInitiated incident response procedures

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancedojmt.gov