HackingTransportation & LogisticsHealthcareTransportationStolen CredentialsCapture Stored DataSupply Chain (3P Vendor)Data ExfiltratedCustomer Data InvolvedEmployee Data InvolvedPHIIdentity (basic)Government IDMediumContained

BRITISH AIRWAYS PLC

bd_558f37da1cb2363b · schema v1 · pii pii-v1

Severity

Medium

Discovered

Feb 4, 2023

Filed

May 10, 2024

To disclose

15 months

Affected

3state residents only

Linked

2 filings

Confidence

66%

Full breach record for BRITISH AIRWAYS PLC →2 incidents on file

British Airways Plc notified the New Hampshire AG of a third-party supply chain breach involving vendor Brightline, which serves Aetna (British Airways' behavioral health plan provider). On Jan 31, 2023, Brightline's GoAnywhere MFT instance was compromised via unauthorized credentials, leading to PHI and PII exfiltration. Three NH residents were affected. The incident was contained, and law enforcement was engaged.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 4 days

discovery → filing · 15 months / 461 days

Jan 31, 2023

Begins

Feb 4, 2023

Discovered

May 10, 2024

Filed

This filing is one of 2 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (1) · sorted by filing gap

Massachusetts State AGbd_dae8631551e8d8b02024-05-10Verified

Name: BRITISH AIRWAYS PLC
norm: british airways-gb

Name: BRITISH AIRWAYS PLC
norm: british airways-gb
Industry: Transportation & LogisticsllmHealthcarellm

Discovered: Feb 4, 2023
Breach occurred: Jan 31, 2023
Undetected for: 4 daysoccurrence → discovery
Materiality determined: —
Notification sent: May 10, 2024
Affected individuals: 3state-resident count only
Data types: PHIIdentity (basic)Government ID
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1195 Supply Chain CompromiseT1041 Exfiltration Over C2 ChannelT1078 Valid Accounts
Threat actor: ExternalFinancial
Regulator citations: Notified New Hampshire Attorney General Consumer Protection & Antitrust Bureau
Initial access: supply_chain

During the incident: Brightline deactivated the unauthorized user’s credentials
Brightline disabled the vulnerable java servlet
Brightline rebuilt its instance on new infrastructure
Brightline implemented additional security measures including a whitelisting for limited IP addresses
Brightline removed all Brightline data from the GoAnywhere MFT SaaS service
Fortra engaged federal law enforcement
Changes made: Remediated vulnerability in Fortra’s GoAnywhere Managed File Transfer (MFT) SaaS service
Implementing ongoing measures to reduce data exposure until an alternative file transfer solution is identified and implemented
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 15 months(461 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 2 filings · 2 states

View merged incident ↗

Massachusetts State AGMay 10 · first

New Hampshire State AGMay 10 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/british-airways-20240510.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: May 10, 2024
Raw hash: 2efe672f61cddc75d8540d0efb7c83bf5df3acf4fc42f8958af7110d84557ace

Linked disclosures

Regulatory filings (1) · sorted by filing gap

Reporting entityBRITISH AIRWAYS PLC

Victim entityBRITISH AIRWAYS PLC

Incidentdiscovered Feb 4, 2023

Stated responseBrightline deactivated the unauthorized user’s credentials

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov