HackingTechnologyInformationSupply Chain (3P Vendor)Customer Data InvolvedIdentity (basic)Financial accountLowContained

ServiceTitan, Inc. - UPDATED

bd_536886fdefc393de · schema v1 · pii pii-v1

Severity

Low

Discovered

Oct 10, 2025

Filed

Oct 23, 2025

To disclose

13 days

Affected · nationwide

363 in this filing

Confidence

65%

Full breach record for ServiceTitan, Inc. - UPDATED →2 incidents on file

ServiceTitan, Inc. reported a third-party security incident involving its Salesforce platform (Salesloft Drift integrations) on August 22, 2025. The breach impacted the name and payment card information of 36 individuals, including 3 Maine residents. ServiceTitan discovered the incident on October 10, 2025, and sent notifications on October 23, 2025, offering 12 months of credit monitoring.

J jump to incidentP pin to compareR raw source

Maine clockDiscovered Oct 10, 2025 → Filed with AG Oct 23, 202513d ✓ ME AG ≤30d13 days discovery → filing

⚠ AG web formThe discovery date came from the AG web-form field, which is systematically later than the detection date stated in the letter. Treat the clock as indicative.

Incident timeline

undetected · 49 days

discovery → filing · 13 days

Aug 22, 2025

Begins

Oct 10, 2025

Discovered

Oct 23, 2025

Filed

vs. sector median

17 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed36 affectedView incident

Name: ServiceTitan, Inc. - UPDATED
norm: servicetitan inc updated
Domain: servicetitan.com

Name: ServiceTitan, Inc. - UPDATED
norm: servicetitan inc updated
Domain: servicetitan.com
Industry: Technologyllm

Discovered: Oct 10, 2025
Breach occurred: Aug 22, 2025
Undetected for: 49 daysoccurrence → discovery
Materiality determined: —
Notification sent: Oct 23, 2025
Affected individuals: 36state + nationwide
Data types: Identity (basic)Financial account
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1195 Supply Chain CompromiseT1078 Valid Accounts
Threat actor: External
Regulator citations: Provided written notice of this incident to relevant state regulators
Third party: via Salesforce
Initial access: supply_chain

During the incident: Launched an investigation to determine what data may have been impacted
Providing access to credit monitoring services for twelve (12) months, through IDX
Providing impacted individuals with guidance on how to better protect against identity theft and fraud
Providing written notice of this incident to relevant state regulators
Providing written notice to the three major credit reporting agencies, Equifax, Experian, and TransUnion
Changes made: Conducted a comprehensive review of the information potentially affected
Continues to evaluate its policies and procedures related to data privacy and security
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 13 days(13 days from discovery to filing)
Compliance flags: ME AG ≤30d · 13d
Discovery-date grounding: AG web formThe discovery date came from the AG web-form field, which is systematically later than the detection date stated in the letter. Treat the clock as indicative.
Clock breakdown: Statute Window Elapsed Threshold Status
Maine
Discovered: Oct 10, 2025
→ Filed with AG: Oct 23, 2025
13d 30 days ME AG ≤30d

Statute	Window	Elapsed	Threshold	Status
Maine	Discovered: Oct 10, 2025 → Filed with AG: Oct 23, 2025	13d	30 days	ME AG ≤30d

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://www.maine.gov/agviewer/content/ag/985235c7-cb95-4be2-8792-a1252b4f8318/74b23c00-d20c-45e2-94dd-2596e179b974.html
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Oct 23, 2025
Raw hash: 86287a2737fd826c3e0d8806b02a7e1fa1c492ec970b4928db4140fd85c61d55

Reporting entityServiceTitan, Inc. - UPDATED

Victim entityServiceTitan, Inc. - UPDATED

Incidentdiscovered Oct 10, 2025

Stated responseLaunched an investigation to determine what data may have been impacted

ComplianceME AG ≤30d

Extraction provenanceno artifact recorded

Source provenancewww.maine.gov