AccidentalHealthcareTechnologyHealthcareProgramming ErrorCustomer Data InvolvedEmployee Data InvolvedIdentity (basic)Government IDHealth (basic)PHIMediumResolved

ZOCDOC, INC.

bd_52fc8b554a43992b · schema v1 · pii pii-v1

Severity

Medium

Discovered

Aug 1, 2020

Filed

May 20, 2021

To disclose

42 weeks

Affected

Not disclosed

Linked

4 filings

Confidence

65%

Full breach record for ZOCDOC, INC. →3 incidents on file

ZocDoc, Inc. disclosed a data breach caused by programming errors that allowed some past or current staff members of medical or dental practices to access the ZocDoc Provider Portal after their authorization was intended to be revoked. The incident began in August 2020. Affected data may include names, email addresses, phone numbers, appointment history, insurance member IDs, Social Security numbers, and relevant medical history. ZocDoc repaired the errors, notified affected practices, and offered 12 months of identity monitoring via Experian.

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California clockDiscovered Aug 1, 2020 → Notified May 28, 2021300d ✗ CA 60-day late42 weeks discovery → filing

Incident timeline

discovery → filing · 42 weeks / 292 days

Aug 1, 2020

Begins

Aug 1, 2020

Discovered

May 20, 2021

Filed

vs. sector median

+33 wks slower

This filing is one of 4 filings about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (3) · sorted by filing gap

Montana State AGbd_1e6573831f1091112021-07-14 · +55dVerified
Illinois State AGbd_0c5902921758acbc2021-01-01 · +139dCandidate
Illinois State AGbd_808a6a202307d6882021-01-01 · +139dVerified

Name: ZOCDOC, INC.
norm: zocdoc
Domain: zocdoc.com

Name: ZOCDOC, INC.
norm: zocdoc
Domain: zocdoc.com
Industry: HealthcarellmTechnologyllm

Discovered: Aug 1, 2020
Breach occurred: Aug 1, 2020
Undetected for: 0 daysoccurrence → discovery
Materiality determined: —
Notification sent: May 28, 2021
Affected individuals: Not disclosed
Data types: Identity (basic)Government IDHealth (basic)PHI
Attack vector: Unknown

During the incident: Launched a thorough investigation of our software and code
Repaired these errors, and the affected usernames can no longer access our system
Notified each practice affected by these errors so that they may conduct an internal assessment
Partnering with Experian to provide its Experian IdentityWorks product to you for 12 months at no charge
Changes made: Strengthened our security practices and are taking appropriate steps to prevent an incident like this from recurring
Will continue to regularly audit our system security and take action to enhance it
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 42 weeks(292 days from discovery to filing)
Compliance flags: CA 60-day late · 300d
Discovery-date grounding: letter-groundedThe discovery date is the detection date narrated in the notification letter — the defensible tier.
Clock breakdown: Statute Window Elapsed Threshold Status
California
Discovered: Aug 1, 2020
→ Notified: May 28, 2021
300d 60 days (analyst band, pre-2026 discoveries) CA 60-day late

Statute	Window	Elapsed	Threshold	Status
California	Discovered: Aug 1, 2020 → Notified: May 28, 2021	300d	60 days (analyst band, pre-2026 discoveries)	CA 60-day late

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 4 filings · 3 states

View merged incident ↗

Illinois State AGJan 1 · first

California State AG+139d · this page

Montana State AG+194d

Pattern: first filing Jan 1 (IL), last Jul 14 (MT) — a 194-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://oag.ca.gov/ecrime/databreach/reports/sb24-541087
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: May 20, 2021
Raw hash: 4e34debaf9a35d73701ee46550aa430d1d0597cda3c79ea51858d1b64b50b988

Linked disclosures

Regulatory filings (3) · sorted by filing gap

Reporting entityZOCDOC, INC.

Victim entityZOCDOC, INC.

Incidentdiscovered Aug 1, 2020

Stated responseLaunched a thorough investigation of our software and code

ComplianceCA 60-day late

Extraction provenanceno artifact recorded

Source provenanceoag.ca.gov