MisuseTechnologyRetail & ConsumerInformationPrivilege AbuseData MishandlingCustomer Data InvolvedSupply Chain (3P Vendor)Identity (basic)Financial accountFinancial credentialsLowContained

Apple

bd_507ee2305a7e3f9c · schema v1 · pii pii-v1

Severity

Low

Discovered

—

Filed

May 30, 2019

To disclose

—

Affected

1state residents only

Confidence

66%

Full breach record for Apple →11 incidents on file

Apple Inc. notified the NH Attorney General that a Teleperformance AHA associate may have viewed a customer's payment card information via an active screensharing tool on February 2, 2019. One New Hampshire resident was affected. The associate was suspended and removed from projects. Apple offered one year of credit monitoring.

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Incident timeline

Feb 2, 2019

Begins

May 30, 2019

Filed

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed1 affectedView incident

Name: Apple
norm: apple
Domain: apple.com

Name: Apple
norm: apple
Domain: apple.com
Industry: TechnologyllmRetail & Consumerllm

Discovered: —
Breach occurred: Feb 2, 2019
Materiality determined: —
Notification sent: May 30, 2019
Affected individuals: 1state-resident count only
Data types: Identity (basic)Financial accountFinancial credentials
Attack vector: Insider
Threat actor: PartnerFinancial
Regulator citations: Notified New Hampshire Attorney General
Third party: via Teleperformance AHA
Initial access: trusted_relationship

During the incident: Initiated an investigation to review all of the associate's screen sharing sessions
Suspended the employee while investigating
Removed the employee from all Apple projects
Taken steps to help ensure that Teleperformance's employees follow established fraud prevention protocols
Offering the individual affected by this incident one year of complementary credit monitoring and identity theft protection services
Changes made: Taken steps to help ensure that Teleperformance's employees follow established fraud prevention protocols
Source: Quoted from the filing itself, not independently verified.

Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/apple-20190530.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: May 30, 2019
Raw hash: d33a981d1e9f3329a042dacf1d1cf253f4096c7ce0791c2b10e1440de4efaf55

Reporting entityApple

Victim entityApple

IncidentInsider

Stated responseInitiated an investigation to review all of the associate's screen sharing sessions

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov