HackingTechnologyHealthcareInformationVulnerability ExploitZero-DayData ExfiltratedSupply Chain (3P Vendor)Customer Data InvolvedPIIPHIHealth (basic)MediumContained

Nuance Communications, Inc

bd_42ba23005cabceb8 · schema v1 · pii pii-v1

Severity

Medium

Discovered

May 31, 2023

Filed

Sep 15, 2023

To disclose

15 weeks

Affected

1,259state residents only

Linked

11 filings

Confidence

66%

Full breach record for Nuance Communications, Inc →3 incidents on file

Nuance Communications, Inc. notified the New Hampshire Attorney General of a security incident involving a zero-day vulnerability in Progress Software's MOVEit Transfer application. The attack occurred on May 28-29, 2023, and was discovered by Nuance on May 31, 2023. The breach impacted approximately 1,259 New Hampshire residents, exposing medical and healthcare information. Nuance took immediate response actions, including securing servers, engaging Microsoft and legal counsel, and notifying the FBI. Remediation included offering credit monitoring services to affected individuals.

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Leak gap clock✗ Leak >180d15 weeks discovery → filing

⚠ unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Incident timeline

undetected · 3 days

discovery → filing · 15 weeks / 107 days

May 28, 2023

Begins

May 31, 2023

Discovered

Sep 15, 2023

Filed

vs. sector median

3 wks faster

This filing is one of 11 about the same incident.View merged incident

Part of Progress Software Corporation supply-chain incident (2023) — a supply-chain cascade affecting multiple organizations.View cascade →

A leak claim by dispossessor about this victim predates this filing by 449 days.View originating leak claim

Linked disclosures

Why this link?

Ransomware claims (1)

Leak Sitecl0pbd_40ea5b2a63ba1e582023-06-16 · +91dVerified by operator

Regulatory filings (9) · sorted by filing gap

Maine State AGbd_2d18f75acad25ac92023-09-15Verified
California State AGbd_829cc01dc8d0b7322023-09-15Verified
Washington State AGbd_82faba2aed5d0b312023-09-15Verified by operator
HHS OCRbd_cd3e342a18e72ccb2023-09-15Verified

Show 5 more filings ↓up to 257d gap

Montana State AGbd_f82949cd77b8e1ac2023-09-15Verified
Delaware State AGbd_119ca48980839f9b2023-09-18 · +3dVerified
Oregon State AGbd_61e841c1c65090342023-09-19 · +4dVerified
Illinois State AGbd_59fd556cb57cb64f2023-01-01 · +257dVerified by operator
Illinois State AGbd_6a436e30174844602023-01-01 · +257dVerified by operator

Name: Nuance Communications, Inc
norm: nuance communications
Domain: nuance.com

Name: Nuance Communications, Inc
norm: nuance communications
Domain: nuance.com
Industry: TechnologyllmHealthcarellm

Discovered: May 31, 2023
Breach occurred: May 28, 2023 – May 29, 2023
Undetected for: 3 daysoccurrence → discovery
Materiality determined: —
Notification sent: Sep 15, 2023
Affected individuals: 1,259state-resident count only
Data types: PIIPHIHealth (basic)
Attack vector: Unauthorized Access
MITRE ATT&CK: T1190 Exploit Public-Facing ApplicationT1486 Data Encrypted for Impact
Threat actor: ExternalFinancial
Regulator citations: Notified the U.S. Department of Health and Human Services, Office for Civil Rights (OCR)Notified applicable state regulators, including certain Attorneys General
Initial access: exploit_public_facing

During the incident: Secured MOVEit servers
Launched an investigation with the assistance of Microsoft, outside cybersecurity experts, and McDermott Will & Emery LLP
Notified the Federal Bureau of Investigation (FBI)
Temporarily took MOVEit servers offline
Installed patches as soon as they were available
Analyzed impacted data to identify impacted customers and their affected data
Notified impacted clients on a rolling basis beginning on July 21, 2023
Notified the U.S. Department of Health and Human Services, Office for Civil Rights (OCR)
Notified applicable state regulators, including certain Attorneys General
Notified prominent media outlets pursuant to HIPAA
Notified consumer reporting agencies
Changes made: Offered complimentary membership to Equifax’s Credit WatchTM Gold
Provided credit monitoring, identity restoration services, and $1,000,000 of identity theft insurance
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 15 weeks(107 days from discovery to filing)
Compliance flags: Leak >180d
Discovery-date grounding: unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 10 filings · 9 states

View merged incident ↗

Illinois State AGJan 1 · first

Maine State AG+257d

California State AG+257d

Washington State AG+257d

HHS OCR+257d

Montana State AG+257d

New Hampshire State AG+257d · this page

Delaware State AG+260d

Oregon State AG+261d

Pattern: first filing Jan 1 (IL), last Sep 19 (OR) — a 261-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/nuance-communications-20230915.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Sep 15, 2023
Raw hash: e84f726a2c59935366ef51ffaccc163b510fa33cb7a84926ac4345cb8188a334

Linked disclosures

Ransomware claims (1)

Regulatory filings (9) · sorted by filing gap

Reporting entityNuance Communications, Inc

Victim entityNuance Communications, Inc

Incidentdiscovered May 31, 2023

Stated responseSecured MOVEit servers

ComplianceLeak >180d

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov