HackingFinancial ServicesFinanceVulnerability ExploitSupply Chain (3P Vendor)Data ExfiltratedCustomer Data InvolvedIdentity (basic)Government IDFinancial accountHighContained

Emerald Financial Services - Fidelity

bd_41cee660d3633c76 · schema v1 · pii pii-v1

Severity

High

Discovered

Jul 12, 2023

Filed

Oct 4, 2023

To disclose

12 weeks

Affected

5,549state residents only

Confidence

67%

Full breach record for Emerald Financial Services - Fidelity →

Pathward, N.A., issuer of the H&R Block Emerald Card, notified customers of a data security incident involving third-party provider Progress Software's MOVEit Transfer tool. A previously unknown vulnerability was exploited, leading to unauthorized acquisition of personal information including names, SSNs, DOBs, driver's license numbers, and card details. Discovery occurred on July 12, 2023. Affected individuals were offered two years of identity monitoring via OnAlert.

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Incident timeline

discovery → filing · 12 weeks / 84 days

Jul 12, 2023

Discovered

Oct 4, 2023

Filed

vs. sector median

+3 wks slower

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed5,549 affectedView incident

Name: Pathward, N.A.
norm: pathward na

Name: Emerald Financial Services - Fidelity
norm: emerald financial services fidelity
Industry: Financial Servicesllm

Discovered: Jul 12, 2023
Materiality determined: —
Notification sent: —
Affected individuals: 5,549state-resident count only
Data types: Identity (basic)Government IDFinancial account
Data elements: Social Security numberDate of birth
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1190 Exploit Public-Facing ApplicationT1041 Exfiltration Over C2 Channel
Threat actor: ExternalFinancial
Regulator citations: working alongside appropriate law enforcement agencies
Third party: via Progress Software
Initial access: exploit_public_facing

During the incident: Suspended its use of the MOVEit Transfer tool
Implemented a software patch to remediate the issue
Launched an immediate investigation working alongside cyber experts and appropriate law enforcement agencies
Offering a two year membership to OnAlert TM (Essential Bundle) from ChexSystems for free
Changes made: Implemented a software patch to remediate the issue
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 12 weeks(84 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://dojmt.gov/wp-content/uploads/OCP/Consumer-notification-letter-745.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Oct 4, 2023
Raw hash: 994104ddfd1d3bb576293ebb72c4f91daa9f98206804e87bc0e61ef183aa3445

Reporting entityPathward, N.A.

Victim entityEmerald Financial Services - Fidelity

Incidentdiscovered Jul 12, 2023

Stated responseSuspended its use of the MOVEit Transfer tool

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancedojmt.gov