PhysicalRetail & ConsumerRetailTamperingTargetedCustomer Data InvolvedPIIFinancial accountLowContained

NORDSTROM, INC.

bd_372672a8e50521f7 · schema v1 · pii pii-v1

Severity

Low

Discovered

Oct 5, 2013

Filed

Nov 7, 2013

To disclose

5 weeks

Affected

1state residents only

Confidence

66%

Full breach record for NORDSTROM, INC. →7 incidents on file

Nordstrom, Inc. notified the NH AG of a physical data capture incident at its Aventura, FL store. Unauthorized keystroke logging devices were attached to 10 registers between Aug 14 and Oct 5, 2013. The devices captured cardholder data (name, account number, expiration). One NH resident was identified as potentially impacted. Nordstrom engaged forensic experts (Stroz Friedberg) and law enforcement, notified affected customers, and offered credit monitoring.

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Incident timeline

undetected · 52 days

discovery → filing · 5 weeks / 33 days

Aug 14, 2013

Begins

Oct 5, 2013

Discovered

Nov 7, 2013

Filed

vs. sector median

3 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed1 affectedView incident

Name: NORDSTROM, INC.
norm: nordstrom

Name: NORDSTROM, INC.
norm: nordstrom
Industry: Retail & Consumerllm

Discovered: Oct 5, 2013
Breach occurred: Aug 14, 2013 – Oct 5, 2013
Undetected for: 52 daysoccurrence → discovery
Materiality determined: —
Notification sent: Oct 31, 2013
Affected individuals: 1state-resident count only
Data types: PIIFinancial account
Attack vector: Unknown
MITRE ATT&CK: T1052 Exfiltration Over Physical Medium
Threat actor: ExternalFinancial
Regulator citations: Shared investigation details with law enforcement agenciesLocal law enforcement made progress on the case

During the incident: Partnered with internal and external experts including law enforcement and Stroz Freidberg
Provided PCI security assessors with information on all the payment card transactions
Sent notification letters to known customers
Provided customers with a year of complimentary credit monitoring
Bolstered store loss prevention training on keystroke loggers
Implemented additional controls to identify, detect and alert on any new devices
Changes made: Bolstered existing policies for store personnel regarding unauthorized access to registers
Provided store loss prevention teams with specific training on keystroke loggers
Working with experts to determine additional controls
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 5 weeks(33 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/nordstrom-20131107.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Nov 7, 2013
Raw hash: 176cb65765d8ef735400e8e2fdb0788b59a0ab2f6cd5aa8d263c30cab042d11a

Reporting entityNORDSTROM, INC.

Victim entityNORDSTROM, INC.

Incidentdiscovered Oct 5, 2013

Stated responsePartnered with internal and external experts including law enforcement and Stroz Freidberg

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov