MisuseRetail & ConsumerRetailPrivilege AbuseEmployee Data InvolvedCustomer Data InvolvedFinancial accountPIILowResolved

TTI Floor Care North America

bd_35a1f50645de9585 · schema v1 · pii pii-v1

Severity

Low

Discovered

—

Filed

Apr 14, 2016

To disclose

—

Affected · nationwide

61 in this filing

Linked

3 filings

Confidence

66%

Full breach record for TTI Floor Care North America →

TTI Floor Care North America notified the NH Attorney General of a breach involving one NH resident and six total customers. Between Oct-Nov 2015, a terminated employee mishandled customer credit card data. TTI notified law enforcement, terminated the employee, provided 12 months of Kroll identity monitoring, and implemented access controls and remedial training.

J jump to incidentP pin to compareR raw source

Incident timeline

Oct 1, 2015

Begins

Apr 14, 2016

Filed

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

Montana State AGbd_296c2334a0e1437f2016-04-18 · +4dCandidate
Massachusetts State AGbd_009489680eb535fb2016-04-19 · +5dVerified

Name: TTI Floor Care North America
norm: tti floor care north america

Name: TTI Floor Care North America
norm: tti floor care north america
Industry: Retail & Consumerllm

Discovered: —
Breach occurred: Oct 1, 2015 – Nov 30, 2015
Materiality determined: —
Notification sent: Apr 18, 2016
Affected individuals: 6state + nationwide
Data types: Financial accountPII
Attack vector: Insider
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated Collection
Threat actor: InternalFinancial
Regulator citations: Notified Office of the Attorney General of New Hampshire
Initial access: insider_action

During the incident: Launched an investigation into this matter
Terminated the employee
Notified law enforcement
Provided 12 months free identity monitoring services provided by Kroll
Provided affected residents with a toll-free number to call with questions
Changes made: Ensures that its customer service representatives cannot access customer credit card information after it is entered into the system
Trains all of our employees to handle our customers’ personal and payment information with care
Remedial training was provided to all employees reemphasizing the importance of following proper protocol
Source: Quoted from the filing itself, not independently verified.

Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

New Hampshire State AGApr 14 · first · this page

Montana State AG+4d

Massachusetts State AG+5d

Pattern: first filing Apr 14 (NH), last Apr 19 (MA) — a 5-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/tti-floor-care-20160414.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Apr 14, 2016
Raw hash: 3d9df7c82f0e29c01423ef1c56804a24abefc60759cee90cd10e3ee24b832e23

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityTTI Floor Care North America

Victim entityTTI Floor Care North America

IncidentInsider

Stated responseLaunched an investigation into this matter

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov