Social EngineeringProfessional ServicesProfessional ServicesPhishingStolen CredentialsCustomer Data InvolvedTargetedGovernment IDFinancial accountIdentity (basic)MediumContained

Protravel International LLC

bd_3197085aa8d1baab · schema v1 · pii pii-v1

Severity

Medium

Discovered

Aug 22, 2018

Filed

Sep 24, 2018

To disclose

5 weeks

Affected

1state residents only

Confidence

66%

Full breach record for Protravel International LLC →

Protravel International LLC notified the NH AG that phishing attacks on travel agents between Oct 2017 and Apr 2018 compromised customer data including government IDs and payment info. Discovered Aug 2018. 1 NH resident affected. Protravel engaged forensic consultants, implemented MFA, and offered credit monitoring.

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Incident timeline

undetected · 301 days

discovery → filing · 5 weeks / 33 days

Oct 25, 2017

Begins

Aug 22, 2018

Discovered

Sep 24, 2018

Filed

vs. sector median

10 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed1 affectedView incident

Name: Protravel International LLC
norm: protravel international

Name: Protravel International LLC
norm: protravel international
Industry: Professional Servicesllm

Discovered: Aug 22, 2018
Breach occurred: Oct 25, 2017 – Apr 25, 2018
Undetected for: 301 daysoccurrence → discovery
Materiality determined: —
Notification sent: —
Affected individuals: 1state-resident count only
Data types: Government IDFinancial accountIdentity (basic)
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid AccountsT1114 Email Collection
Threat actor: ExternalFinancial
Regulator citations: Notified New Hampshire Office of the Attorney General
Initial access: phishing_link

During the incident: Retained independent cyber forensic consultants to investigate the root cause of the intrusion
Took prompt action to halt the intrusion
Provided postal mail notifications to impacted customers
Offered credit protection services at no cost to the impacted individuals
Established a dedicated hotline for affected individuals
Changes made: Implementing multi-factor authentication for travel agents with access to its systems
Providing phishing and general data protection training to agents
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 5 weeks(33 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/protravel-20180924.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Sep 24, 2018
Raw hash: b64c139ad744f306dd7ff2e00569151328d325ed70a40730e1373c8495cec2e9

Reporting entityProtravel International LLC

Victim entityProtravel International LLC

Incidentdiscovered Aug 22, 2018

Stated responseRetained independent cyber forensic consultants to investigate the root cause of the intrusion

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov