HackingFinancial ServicesFinanceStolen CredentialsCustomer Data InvolvedTargetedIdentity (basic)Government IDFinancial accountMediumContained

TotalBank

bd_2cc80592a29c2fb2 · schema v1 · pii pii-v1

Severity

Medium

Discovered

May 31, 2014

Filed

Jul 9, 2014

To disclose

6 weeks

Affected

12state residents only

Confidence

67%

Full breach record for TotalBank →2 incidents on file

TotalBank notified NH AG of a security incident where an unauthorized individual accessed its network in late May 2014. On June 24, 2014, the bank learned personal info (name, address, account/balance, SSN/ID) of 12 NH residents was exposed. Notifications were mailed July 3, 2014. The bank engaged forensic experts, contacted law enforcement, and provided 1 year of credit monitoring.

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Incident timeline

discovery → filing · 6 weeks / 39 days

May 31, 2014

Discovered

Jul 9, 2014

Filed

vs. sector median

3 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed12 affectedView incident

Name: TotalBank
norm: totalbank

Name: TotalBank
norm: totalbank
Industry: Financial Servicesllm

Discovered: May 31, 2014
Materiality determined: —
Notification sent: Jul 3, 2014
Affected individuals: 12state-resident count only
Data types: Identity (basic)Government IDFinancial account
Data elements: Social Security number
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: ExternalFinancial
Regulator citations: Notified NH Department of Justice
Initial access: valid_credentials

During the incident: Cut off access to the impacted computer systems
Hired independent computer forensic experts to conduct an investigation
Contacted law enforcement, and is cooperating with their investigation
Contracted with identity theft protection experts AllClear ID to provide credit monitoring and identity theft protection to impacted individuals at no cost to individuals for one year
Provided notice to the credit reporting agencies
Changes made: Reinforcing its internal security protections and firewalls
Enhanced threat detection and monitoring
Shutting down access to any compromised system
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 6 weeks(39 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/total-bank-20140709.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jul 9, 2014
Raw hash: fa4a21bd091451d88e808930abc20a01c93fcd1381154675f6e619f3e5aaa09d

Reporting entityTotalBank

Victim entityTotalBank

Incidentdiscovered May 31, 2014

Stated responseCut off access to the impacted computer systems

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov