HackingRetail & ConsumerRetailStolen CredentialsCustomer Data InvolvedGovernment IDIdentity (basic)Financial accountCredentialsMediumContained

Ply Gem Residential Solutions

bd_2b9eda09a2d15e89 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Jun 25, 2020

Filed

Jul 27, 2020

To disclose

5 weeks

Affected

8state residents only

Linked

6 filings

Confidence

66%

Full breach record for Ply Gem Residential Solutions →

Ply Gem Residential Solutions notified the NH AG of a security incident involving unauthorized access to employee email accounts between July 26, 2019 and November 18, 2019. On June 25, 2020, the company determined that the personal information of 8 NH residents, including SSNs, driver's license numbers, and financial account data, was accessed. Notifications were mailed on July 24, 2020, offering one year of credit monitoring.

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Incident timeline

undetected · 335 days

discovery → filing · 5 weeks / 32 days

Jul 26, 2019

Begins

Jun 25, 2020

Discovered

Jul 27, 2020

Filed

vs. sector median

3 wks faster

This filing is one of 6 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (5) · sorted by filing gap

Indiana State AGbd_89a3ebf5f68b6d2a2020-07-26 · +1dVerified
Washington State AGbd_03ebc40175a7596d2020-07-24 · +3dCandidate
Montana State AGbd_1f8bdeaff19625e32020-07-24 · +3dVerified by operator
Massachusetts State AGbd_71e92af09814633f2020-07-24 · +3dVerified

Show 1 more filing ↓up to 3d gap

California State AGbd_ae9a167634bd9fc22020-07-24 · +3dVerified

Name: Ply Gem Residential Solutions
norm: ply gem residential

Name: Ply Gem Residential Solutions
norm: ply gem residential
Industry: Retail & Consumerllm

Discovered: Jun 25, 2020
Breach occurred: Jul 26, 2019 – Nov 18, 2019
Undetected for: 335 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jul 24, 2020
Affected individuals: 8state-resident count only
Data types: Government IDIdentity (basic)Financial accountCredentials
Data elements: Social Security number
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1114 Email Collection
Threat actor: External
Regulator citations: Notified New Hampshire Office of the Attorney General
Initial access: valid_credentials

During the incident: Secured the email accounts
Launched an investigation
Engaged a cybersecurity firm to assist
Conducted a comprehensive review of the contents of the email accounts
Established a dedicated, toll-free call center
Changes made: Implementing enhanced security measures
Providing additional training to employees
Providing additional data security training to employees
Offering complimentary, one-year membership to credit monitoring and identity protection services
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 5 weeks(32 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 6 filings · 6 states

View merged incident ↗

Washington State AGJul 24 · first

Montana State AGJul 24 · first

Massachusetts State AGJul 24 · first

California State AGJul 24 · first

Indiana State AG+2d

New Hampshire State AG+3d · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/ply-gem-residential-solutions-20200727.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jul 27, 2020
Raw hash: 9d08fc168cb34c289923aa6bff077b770b3629ebdc85b7ad2fd1b55bc166adf0

Linked disclosures

Regulatory filings (5) · sorted by filing gap

Reporting entityPly Gem Residential Solutions

Victim entityPly Gem Residential Solutions

Incidentdiscovered Jun 25, 2020

Stated responseSecured the email accounts

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov