HackingRetail & ConsumerRetailCustomer Data InvolvedIdentity (basic)Financial accountLowContained

Custom Personalization Solutions, LLC

bd_299ac9b24e7e33ae · schema v1 · pii pii-v1

Severity

Low

Discovered

Mar 15, 2018

Filed

Apr 9, 2018

To disclose

25 days

Affected

37state residents only

Confidence

65%

Full breach record for Custom Personalization Solutions, LLC →

Custom Personalization Solutions, LLC notified the NH AG of a data breach affecting 37 NH residents. Unauthorized access to a database occurred between Jan 15 and Feb 9, 2018. Exposed data included names and encrypted payment card data. The company engaged cybersecurity experts, secured the data, and offered one year of Kroll identity monitoring to victims.

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Incident timeline

undetected · 59 days

discovery → filing · 25 days

Jan 15, 2018

Begins

Mar 15, 2018

Discovered

Apr 9, 2018

Filed

vs. sector median

4 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed37 affectedView incident

Name: Nelson Mullins Riley & Scarborough LLP
norm: nelson mullins riley scarborough

Name: Custom Personalization Solutions, LLC
norm: custom personalization
Industry: Retail & Consumerllm

Discovered: Mar 15, 2018
Breach occurred: Jan 15, 2018 – Feb 9, 2018
Undetected for: 59 daysoccurrence → discovery
Materiality determined: —
Notification sent: Apr 9, 2018
Affected individuals: 37state-resident count only
Data types: Identity (basic)Financial account
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated Collection
Threat actor: External
Regulator citations: Notified New Hampshire Attorney General

During the incident: Engaged cyber security experts to assist us in investigating this incident
Ensured that this information is no longer accessible to any unauthorized party
Implemented additional security measures designed to prevent such an incident from again occurring
Offering a free one-year subscription to Kroll Identity Monitoring Services
Established a dedicated call center service so affected residents can speak with a live operator
Changes made: Implemented additional security measures designed to prevent such an incident from again occurring
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 25 days(25 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/custom-personalization-20180409.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Apr 9, 2018
Raw hash: b1280ca6a3255daf253cf88c3d2c9574d6ee94278eefcf07b0e6907a62a6fe10

Reporting entityNelson Mullins Riley & Scarborough LLP

Victim entityCustom Personalization Solutions, LLC

Incidentdiscovered Mar 15, 2018

Stated responseEngaged cyber security experts to assist us in investigating this incident

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov