AccidentalTechnologyInformationMisconfigurationCustomer Data InvolvedData ExfiltratedPIICredentialsIdentity (basic)MediumContained

Motorola Mobility LLC

bd_264aecf9725989b6 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Dec 1, 2011

Filed

Feb 3, 2012

To disclose

9 weeks

Affected

6,200scope not determined

Confidence

66%

Full breach record for Motorola Mobility LLC →

Motorola Mobility, Inc. reported that approximately 6,200 refurbished Motorola XOOM Wi-Fi tablets sold between March and October 2011 may not have been completely cleared of previous owners' data prior to resale. The data potentially included user names, passwords, photographs, and documents. Motorola notified the NH AG on Feb 3, 2012, and offered credit monitoring and device return/reflashing.

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Incident timeline

undetected · 275 days

discovery → filing · 9 weeks / 64 days

Mar 1, 2011

Begins

Dec 1, 2011

Discovered

Feb 3, 2012

Filed

vs. sector median

10 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed6,200 affectedView incident

Name: Motorola Mobility LLC
norm: motorola mobility
Domain: motorola.com

Name: Motorola Mobility LLC
norm: motorola mobility
Domain: motorola.com
Industry: Technologyllm

Discovered: Dec 1, 2011
Breach occurred: Mar 1, 2011 – Oct 31, 2011
Undetected for: 275 daysoccurrence → discovery
Materiality determined: —
Notification sent: Feb 3, 2012
Affected individuals: 6,200scope not determined
Data types: PIICredentialsIdentity (basic)
Attack vector: Misconfiguration
MITRE ATT&CK: T1074 Data Staged
Regulator citations: Notified the Office of the Attorney General in New HampshireStands ready to cooperate with the Office of the Attorney General and other law enforcement agencies in New Hampshire

During the incident: Issued a press release
Posted additional information for potentially impacted consumers on its website
Working with Woot.com to contact the purchasers of the refurbished tablets
Offering monetary incentives to purchasers of refurbished Xoom tablets who contact Motorola, in exchange for returning the tablet to Motorola so that the software can be reflashed
Offering a complimentary two-year membership of Experian's ProtectMyID Alert to any customers who purchased and then returned one of the 6,200 devices
Changes made: Reflashing software on returned devices
Encouraging customers to change passwords on accounts such as email, social networks, and ecommerce services
Monitoring credit card account statements and credit reports
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 9 weeks(64 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/motorola-mobility-20120203.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Feb 3, 2012
Raw hash: bb7f17546b910f00ac1419a3f1cd2cd662e4228bbfeac50f5089aca95e6f2628

Reporting entityMotorola Mobility LLC

Victim entityMotorola Mobility LLC

Incidentdiscovered Dec 1, 2011

Stated responseIssued a press release

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov