HackingTechnologyFinancial ServicesInformationVulnerability ExploitStolen CredentialsDelayed DiscoveryData ExfiltratedCustomer Data InvolvedIdentity (basic)Government IDFinancial accountCredentialsHighContained

TIO Networks USA, Inc.

bd_248d13fb19921066 · schema v1 · pii pii-v1

Severity

High

Discovered

Nov 10, 2017

Filed

Oct 25, 2018

To disclose

50 weeks

Affected

3,312

Confidence

64%

Full breach record for TIO Networks USA, Inc. →4 incidents on file

TIO Networks USA, Inc. filed a supplemental notice with the New Hampshire Attorney General regarding a 2017 security incident. Unauthorized access occurred as early as 2014. The incident exposed customer names, contact info, SSNs, government IDs, payment card info, bank accounts, and credentials. Approximately 3,312 individuals were affected, including 341 NH residents. TIO suspended services, engaged forensic experts, and offered credit monitoring.

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Incident timeline

undetected · 1409 days

discovery → filing · 50 weeks / 349 days

Jan 1, 2014

Begins

Nov 10, 2017

Discovered

Oct 25, 2018

Filed

vs. sector median

+37 wks slower

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed3,312 affectedView incident

Name: TIO Networks USA, Inc.
norm: tio networks usa
Domain: tio.com

Name: TIO Networks USA, Inc.
norm: tio networks usa
Domain: tio.com
Industry: TechnologyllmFinancial Servicesllm

Discovered: Nov 10, 2017
Breach occurred: Jan 1, 2014
Undetected for: 1,409 daysoccurrence → discovery
Materiality determined: —
Notification sent: May 18, 2018
Affected individuals: 3,312state + nationwide
Data types: Identity (basic)Government IDFinancial accountCredentials
Attack vector: Unauthorized Access
MITRE ATT&CK: T1190 Exploit Public-Facing ApplicationT1078 Valid Accounts
Threat actor: ExternalFinancial
Regulator citations: Notified New Hampshire Office of the Attorney General
Initial access: exploit_public_facing

During the incident: Suspended its services
Contacted the appropriate law enforcement and other authorities
Brought in outside cybersecurity experts to investigate
Providing one year of complimentary identity protection that includes credit monitoring
Notified potentially affected individuals
Changes made: Suspended its services
Contacted the appropriate law enforcement and other authorities
Brought in outside cybersecurity experts to investigate
Providing one year of complimentary identity protection that includes credit monitoring
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 50 weeks(349 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/tio-networks-20181025.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Oct 25, 2018
Raw hash: 27d89b3a31849499bee21386ca98141c732aae597663ba9c6202a0d390cbeac9

Reporting entityTIO Networks USA, Inc.

Victim entityTIO Networks USA, Inc.

Incidentdiscovered Nov 10, 2017

Stated responseSuspended its services

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov