HackingTechnologyProfessional ServicesInformationStolen CredentialsCustomer Data InvolvedTargetedIdentity (basic)Government IDMediumContained

ISO Claims Services, Inc.

bd_21a981501f3caeac · schema v1 · pii pii-v1

Severity

Medium

Discovered

Sep 27, 2021

Filed

Nov 15, 2021

To disclose

7 weeks

Affected

6state residents only

Linked

6 filings

Confidence

66%

Full breach record for ISO Claims Services, Inc. →

ISO Claims Services, Inc. notified the NH AG of a security incident impacting 736 individuals nationwide (6 in NH). Unauthorized access to a customer portal occurred as early as July 5, 2021, via stolen credentials. Data exposed included names, DOBs, addresses, and driver's license numbers. Notices sent Nov 4, 2021. Credit monitoring offered.

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Incident timeline

undetected · 84 days

discovery → filing · 7 weeks / 49 days

Jul 5, 2021

Begins

Sep 27, 2021

Discovered

Nov 15, 2021

Filed

vs. sector median

4 wks faster

This filing is one of 6 filings about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (5) · sorted by filing gap

Massachusetts State AGbd_1c10d514450c001c2021-11-16 · +1dVerified
Maine State AGbd_f6b2b78a84d6cfee2021-11-12 · +3dVerified
Indiana State AGbd_e088070bc34089732021-11-19 · +4dVerified
Montana State AGbd_5080feec44cb38692021-11-04 · +11dVerified

Show 1 more filing ↓up to 318d gap

Illinois State AGbd_1916b1e4654d16392021-01-01 · +318dCandidate

Name: ISO
norm: iso
Domain: iso.org

Name: ISO Claims Services, Inc.
norm: iso claims
Industry: TechnologyllmProfessional Servicesllm

Discovered: Sep 27, 2021
Breach occurred: Jul 5, 2021
Undetected for: 84 daysoccurrence → discovery
Materiality determined: —
Notification sent: Nov 4, 2021
Affected individuals: 6state-resident count only
Data types: Identity (basic)Government ID
Data elements: Date of birth
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated Collection
Threat actor: ExternalFinancial
Regulator citations: Notified New Hampshire Department of Justice
Initial access: valid_credentials

During the incident: Deactivated accounts identified with suspicious activity
Engaged leading investigations experts to assist with an investigation
Notified law enforcement
Changes made: Enhancing the scrutiny of new accounts during the credentialing process
Continuing to monitor and review accounts for signs of fraudulent activity
Offering credit monitoring and identity protection services for 2 years through IDX
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 7 weeks(49 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 6 filings · 6 states

View merged incident ↗

Illinois State AGJan 1 · first

Montana State AG+307d

Maine State AG+315d

New Hampshire State AG+318d · this page

Massachusetts State AG+319d

Indiana State AG+322d

Pattern: first filing Jan 1 (IL), last Nov 19 (IN) — a 322-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/iso-claims-services-20211115.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Nov 15, 2021
Raw hash: 9fb0e7afe78c0dd7c68c6791653c07ae626ab818331cee0e69747dee6e3e8ee0

Linked disclosures

Regulatory filings (5) · sorted by filing gap

Reporting entityISO

Victim entityISO Claims Services, Inc.

Incidentdiscovered Sep 27, 2021

Stated responseDeactivated accounts identified with suspicious activity

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov