HackingHealthcareHealthcareStolen CredentialsCustomer Data InvolvedEmployee Data InvolvedPHIHealth (basic)Identity (basic)Government IDMediumContained

Welcome Health

bd_20cb0154021edefe · schema v1 · pii pii-v1

Severity

Medium

Discovered

Jul 8, 2024

Filed

Sep 6, 2024

To disclose

9 weeks

Affected

Not disclosed

Linked

2 filings

Confidence

64%

Full breach record for Welcome Health →

Welcome Health disclosed unauthorized access to a user's email account due to compromised credentials. The incident occurred between June 11, 2024, and July 8, 2024, and was discovered on July 8, 2024. Protected health information (PHI) of patients and personal information (PI), including SSNs, of contractors were potentially accessed. Welcome Health engaged forensic experts, terminated access, and is offering two years of credit monitoring.

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California clockDiscovered Jul 8, 2024 → Notified Sep 6, 202460d ✓ CA 60-day OK9 weeks discovery → filing

Incident timeline

undetected · 27 days

discovery → filing · 9 weeks / 60 days

Jun 11, 2024

Begins

Jul 8, 2024

Discovered

Sep 6, 2024

Filed

vs. sector median

on median

This filing is one of 2 filings about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (1) · sorted by filing gap

HHS OCRbd_1176fe156962026e2024-09-06Verified

Name: Welcome Health
norm: welcome health

Name: Welcome Health
norm: welcome health
Industry: Healthcarellm

Discovered: Jul 8, 2024
Breach occurred: Jun 11, 2024 – Jul 8, 2024
Undetected for: 27 daysoccurrence → discovery
Materiality determined: —
Notification sent: Sep 6, 2024
Affected individuals: Not disclosed
Data types: PHIHealth (basic)Identity (basic)Government ID
Data elements: Social Security numberDate of birthMedical information
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1114 Email Collection
Threat actor: External
Initial access: valid_credentials

During the incident: Terminated the user’s access to Welcome Health systems
Launched an investigation
Engaged third-party forensic experts
Initiated a comprehensive review of the data
Sending this notice
Offering free credit monitoring and identity protection services for two (2) years through Experian
Changes made: Reinforced relevant policies
Provided targeted security training to our workforce members
Enhanced our security posture to prevent similar incidents from occurring in the future
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 9 weeks(60 days from discovery to filing)
Compliance flags: CA 60-day OK · 60d
Discovery-date grounding: letter-groundedThe discovery date is the detection date narrated in the notification letter — the defensible tier.
Clock breakdown: Statute Window Elapsed Threshold Status
California
Discovered: Jul 8, 2024
→ Notified: Sep 6, 2024
60d 60 days (analyst band, pre-2026 discoveries) CA 60-day OK

Statute	Window	Elapsed	Threshold	Status
California	Discovered: Jul 8, 2024 → Notified: Sep 6, 2024	60d	60 days (analyst band, pre-2026 discoveries)	CA 60-day OK

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 2 filings

View merged incident ↗

HHS OCRSep 6 · first

California State AGSep 6 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://oag.ca.gov/ecrime/databreach/reports/sb24-591348
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Sep 6, 2024
Raw hash: cf28cd0e07a6984acd9097f0f8474bca1cd378f53002c238adab6d2dcdb5fb09

Linked disclosures

Regulatory filings (1) · sorted by filing gap

Reporting entityWelcome Health

Victim entityWelcome Health

Incidentdiscovered Jul 8, 2024

Stated responseTerminated the user’s access to Welcome Health systems

ComplianceCA 60-day OK

Extraction provenanceno artifact recorded

Source provenanceoag.ca.gov