MalwareHospitalityTechnologyHospitalityRansomwareData EncryptedCustomer Data InvolvedPCIFinancial accountIdentity (basic)MediumContained

INTERCONTINENTAL HOTELS GROUP PLC

bd_1a1eea36077c4070 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Feb 1, 2017

Filed

Apr 17, 2017

To disclose

11 weeks

Affected

15,757state residents only

Confidence

65%

Full breach record for INTERCONTINENTAL HOTELS GROUP PLC →

IHG notified guests of malware at franchise hotels in the Americas (Sept-Dec 2016) accessing payment card track data. Malware eradicated by Feb/Mar 2017. Law enforcement notified. No other guest info affected. Count undisclosed.

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South Carolina clock✓ SC CRA notice due11 weeks discovery → filing

⚠ unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Incident timeline

undetected · 125 days

discovery → filing · 11 weeks / 75 days

Sep 29, 2016

Begins

Feb 1, 2017

Discovered

Apr 17, 2017

Filed

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed15,757 affectedView incident

Name: INTERCONTINENTAL HOTELS GROUP PLC
norm: intercontinental hotels
Domain: ihg.com

Name: INTERCONTINENTAL HOTELS GROUP PLC
norm: intercontinental hotels
Domain: ihg.com
Industry: HospitalityllmTechnologyllm

Discovered: Feb 1, 2017
Breach occurred: Sep 29, 2016 – Dec 29, 2016
Undetected for: 125 daysoccurrence → discovery
Materiality determined: —
Notification sent: Apr 14, 2017
Affected individuals: 15,757state-resident count only
Data types: PCIFinancial accountIdentity (basic)
Attack vector: Ransomware
MITRE ATT&CK: T1486 Data Encrypted for ImpactT1052 Exfiltration Over Physical Medium
Threat actor: ExternalFinancial
Regulator citations: Law enforcement has been notified
Initial access: external_remote_services

During the incident: Hired a leading cyber security firm on behalf of franchisees to coordinate an examination of the payment card processing systems
Working closely with the payment card networks
Confirmed that the malware has been eradicated
Law enforcement has been notified
Established a dedicated call center to answer any questions affected guests may have
Changes made: Evaluated ways for franchisees to enhance security measures
Implemented IHG’s Secure Payment Solution (SPS), a point-to-point encryption payment acceptance solution
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 11 weeks(75 days from discovery to filing)
Compliance flags: SC CRA notice due
Discovery-date grounding: unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://consumer.sc.gov/sites/consumer/files/Documents/Business%20Resources%20Laws/Related%20Laws/Breaches/2017/InterContinentalHotelsGroupCompany.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Apr 17, 2017
Raw hash: 8d87515d14ae02b7003f3ec772da3e620ab283a690074e4ecd87bbd4acbe6e71

Reporting entityINTERCONTINENTAL HOTELS GROUP PLC

Victim entityINTERCONTINENTAL HOTELS GROUP PLC

Incidentdiscovered Feb 1, 2017

Stated responseHired a leading cyber security firm on behalf of franchisees to coordinate an examination of the payment card processing systems

ComplianceSC CRA notice due

Extraction provenanceno artifact recorded

Source provenanceconsumer.sc.gov